Access Representative, Admitting & Registration, Part Time, Third Shift

UC Health•Cincinnati, OH

11d

About The Position

The Access Representative supports hospital registration in the Emergency Department and Trauma Bay. The role verifies patient identity, gathers demographic and contact information, sets up accident claims, obtains signatures on hospital documents—including consent and financial responsibility forms—collects copayments, scans documents, completes registration work queues, and verifies insurance details. The representative completes required MSP and Advance Directives questionnaires for appropriate patients and prioritizes insurance coverages as primary, secondary, and tertiary while maintaining accuracy, confidentiality, and efficient patient flow. Accurate registration data contributes to the organization’s revenue and reimbursement timelines. The role also supports patients before, during, and after care by answering questions about registration and helping them access needed support. The representative promptly resolves registration errors in work queues, meets department productivity and quality standards, communicates through Microsoft Teams and email, receives monthly performance audits, and reports registration-related improvements, problems, and changes to department management. Other duties may be assigned within the Admitting and Registration department.

Requirements

High school diploma or GED.
Analytical and problem-solving skills.
Ability to multitask.
Computer literacy.
Excellent communication skills.
Accountability and receptiveness to feedback.
Effective time-management skills.
Ability to deal with customers who may be adversarial.
Ability to work independently and as part of a team.

Nice To Haves

1–3 years of experience in registration, billing, customer service, or a managed care organization.

Responsibilities

Register patients arriving in the Emergency Department and Trauma Bay.
Verify patient identity and collect demographic and contact information.
Set up accident claims and obtain signatures on hospital documents, including consent and financial responsibility forms.
Collect copayments, scan patient documents, complete registration work queues, and verify insurance details.
Complete required MSP and Advance Directives questionnaires for appropriate patients.
Prioritize insurance coverages as primary, secondary, and tertiary while maintaining accuracy, confidentiality, and efficient patient flow.
Answer patient questions about the registration process and provide support before, during, and after care.
Promptly complete registration errors from work queues while meeting department productivity and quality standards.
Communicate through Microsoft Teams and Microsoft email.
Receive monthly performance audits and report registration-related improvements, problems, and changes to department management.
Perform other duties within the Admitting and Registration department as assigned.