Access & Outreach Specialist SE

American Addiction Centers•Concord, NC

2d•$20 - $30•Onsite

About The Position

This is a full-time position requiring 40 hours per week, with a schedule of Monday-Friday, 07:45-16:15. The role involves answering inbound and outbound calls, scheduling appointments, reminding patients of appointments, following up on care questions, canceling and rescheduling appointments, taking refill requests, assisting with message callbacks and prescription refill questions, organizing paperwork, sorting and distributing mail, and identifying/initiating necessary referrals for specialist appointments, procedures, or tests.

Requirements

High School Diploma or GED required
Medical, secretarial, and/or customer service experience required
Must be able to lift up to 30 pounds
Must have intact senses of sight, hearing and touch
Must be able to speak and articulate clearly

Nice To Haves

Associates degree in healthcare related field preferred
1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred
Experience as CMA/RMA, MOA or in a call center environment preferred

Responsibilities

Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner.
Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient.
Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed. Cancels and reschedules appointments as needed.
Takes requests for refills, labs and test results, if required. Assists with patient message call backs and prescription refill questions.
Organizes, expedites and follows-up on any paperwork related to patient care.
Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned.
Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.