Access Operations Specialist- Operations

Denver Health•Denver, CO

1d•$67,000 - $100,500•Onsite

About The Position

Supports the operations of the Access Management Team. Supports patient access by optimizing scheduling templates within Epic Cadence. Responsible for the design, monitoring and maintenance of Epic-based scheduling templates. Partners with access team, Epic Cadence team, operational leaders and end users to implement changes. Monitors trends to improve patient access. Incorporates access-related principles, policies and standards into template design, build and maintenance. Monitors schedule change requests and works with providers, clinic managers, supervisors, and schedulers to identify opportunities for improving scheduling processes and template utilization. Develops and modifies scheduling templates to optimize provider time in clinic and assists in enhancing patient access, provider scheduling rates, and provider productivity.

Requirements

High School Diploma or GED Required
1 years of experience using Epic EHR system Required
1 years of Epic scheduling template build and maintenance experience Required
1 years of healthcare operations support Required
Ability to adapt in an evolving technical environment; identifies and validates the appropriate solution to meet various needs.
Demonstrated fluency in scheduling template build, maintenance and troubleshooting.
Demonstrated understanding of Epic EHR technologies and workflows (e.g., Cadence, Referrals, MyChart)
Understands the Epic system capabilities, and limitations in supporting various workflow and process requirements of the enterprise.
Demonstrates strong ability to identify, analyze, and solve problems.
Ability to interpret, adapt, and apply guidelines and procedures.
Exceptional organizational skills with an ability to handle multiple efforts of varying priority.
Ability to act as a resource to staff for operational and administrative questions
Proficient in Microsoft office suite

Responsibilities

Maintain and update scheduling templates, including routine and complex scheduling needs (i.e., multiple providers, resources, modalities, and/or multiple appointments scheduled across multiple departments simultaneously)
Incorporate organizational goals and access standards into provider templates
Build templates for new providers using established standards
Maintain version control, documentation, and compliance standards for all template builds, scheduling standards, and approved changes
Work with the access operations analyst to ensure the effective maintenance of scheduling tools
Serve as a liaison to ambulatory departments, acting as the primary point of coordination for providers as it relates to Epic utilization and resource design and deployment
Monitor clinic schedules and work closely with access staff to ensure accurate and efficient use of provider time
Work with the Access Management Team, Appointment Center, and service line administrators to identify, review, and make recommendations regarding scheduling template enhancements
Troubleshoot and resolve template-related issues in coordination with IT, the Appointment Center, and clinic operations
Respond quickly to urgent template adjustments and troubleshoot issues; escalate cross-application concerns as needed
Collaborate with access operations analyst to translate recommendations into system changes
Test and validate scheduling templates to ensure integrity, usability, and compliance with organizational standards, policies, and procedures
Pull and analyze Epic reports to identify patient access trends and analyze template performance (e.g., utilization, fill rates, supply-demand balance)
Use reporting tools to develop recommendations to improve access based on data insights
Monitor metrics to identify inefficiencies, gaps, and opportunities for improvement in scheduling templates
Monitor resource and provider templates and recommend opportunities for improvement
Supports training and support to end users on template functionality and workflows
Supports training for implementation of changes to templates and patient access processes

Benefits

Generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs.
Tuition assistance, career advancement pathways, and professional development
Meaningful financial advantages through loan forgiveness eligibility and employer contributions.
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer