Supervisor, Access Operations
About The Position
Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter. Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™ Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- 3+ years of patient access, specialty pharmacy, prior authorization, appeals, reimbursement, payer follow-up, or healthcare operations experience.
- 1+ year of lead, senior specialist, trainer, quality, or supervisory experience in a high-volume operational environment.
- Strong front-line coaching, organization, and follow-through skills
- Practical knowledge of PA, appeal, payer follow-up, and documentation workflows
- Ability to monitor queues, identify aging risks, and escalate barriers promptly
Nice To Haves
- Experience in rare disease, specialty pharmacy, limited distribution drugs, hub services, or manufacturer access programs.
- Experience with pharmacy benefit PA and appeals for high-cost or complex therapies.
- Experience using payer portals, case management systems, ePA tools, call center systems, or productivity dashboards.
Responsibilities
- Daily Team Supervision: Assign and prioritize daily work, monitor queues, support schedule adherence, review productivity, and reinforce expectations.
- PA, Appeal & Payer Follow-Up Support: Guide staff on payer requirements, documentation needs, PA submission readiness, appeal packet preparation, and follow-up cadence
- Coaching, Training & Performance Feedback: Provide real-time coaching, identify training gaps, support onboarding, and reinforce quality expectations.
- Quality & Compliance Monitoring: Review work for completeness, accuracy, SOP adherence, payer rule compliance, documentation standards, and HIPAA compliance
- Escalation & Communication: Communicate access barriers, payer issues, documentation gaps, staffing concerns, and process improvement opportunities
Benefits
- Medical Coverage, Dental, and Vision Coverage
- 401(k) with employer match
- Accident and Critical Illness coverage
- Company-paid life insurance options
- Generous PTO, paid holidays, and floating holidays
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
