Access Nurse

Delaware Valley Community Health • Philadelphia, PA

4d

About The Position

Delaware Valley Community Health is seeking an Access Nurse to join the Clinical Team at its busy, multicultural ambulatory care center, Maria de los Santos Health Center, in Philadelphia. Based in the Access Center and reporting to the Lead Triage Nurse, the Access Nurse provides a first point of clinical review for patient messages and clinical calls. The role manages clinical requests within LPN scope and established DVCH protocols, including MyChart messages, medication refill requests, communication of appropriate test results, and clinical calls received through the Access Center. The nurse identifies requests requiring further assessment or clinical decision-making and escalates them to the Triage Nurse, a provider, or another appropriate care-team member. The position supports timely resolution of routine clinical needs and helps the Triage Nurse team and providers focus on patients needing higher-level assessment and intervention.

The schedule is Monday through Friday, with no weekend clinic hours. DVCH describes its workplace as friendly, dynamic, diverse, supportive, collaborative, and mission-driven, and offers opportunities for advancement and continuous learning.

Requirements

• Current and unrestricted Pennsylvania Licensed Practical Nurse (LPN) license.
• Graduate of an accredited practical nursing program.
• Current CPR/BLS certification.
• Strong clinical communication, documentation, and organizational skills.
• Ability to recognize changes in patient condition and identify concerns requiring escalation.
• Ability to work efficiently in a high-volume, team-based environment.
• Ability to manage telephone, electronic, and EHR-based patient communications.
• Commitment to providing respectful and culturally responsive care to DVCH's diverse patient population.

Nice To Haves

• Experience in primary care, ambulatory care, community health, telephone-based nursing, or an FQHC environment.
• Experience with medication refill and clinical results workflows.
• Experience using Epic and MyChart.
• Bilingual skills preferred based on patient population needs.

Responsibilities

• Interview and triage patients and/or family members to determine the need for medical attention.
• Collect and interpret patient data in consultation with a provider regarding appropriate management and treatment for the initial evaluation of a problem or follow-up of a previously diagnosed condition.
• Record patient data in the electronic health record after each encounter.
• Initiate diagnostic and therapeutic measures as indicated by standing protocols.
• Provide health counseling and instructions regarding common patient problems.
• Work with the Clinical Pharmacist to support patient education regarding medications and adherence to medications and appointments.
• Manage patient messages, medication refill requests, communication of appropriate test results, and clinical calls within LPN scope and DVCH protocols.
• Identify clinical needs requiring additional assessment or decision-making and escalate them to the Triage Nurse, provider, or appropriate care-team member.

Benefits

• Medical, dental, and vision insurance.
• HSA and FSA options.
• 401(k) with employer match and additional contributions.
• Employer-paid life insurance.
• Tuition reimbursement.
• Generous paid time off.
• Continuous Medical Education stipend.
• Loan Repayment Assistance Program.
• Monday–Friday schedule with no weekend clinic hours.
• Supportive and collaborative work environment.
• Long-term career stability and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree