Access Nurse
About The Position
We are seeking an Access Nurse to join our Clinical Team at our busy multi-cultural ambulatory care center to support timely and effective clinical communication between our patients and their care teams. Based within the Access Center and reporting to the Lead Triage Nurse, the Access Nurse serves as a first point of clinical review for patient messages and clinical calls. The Access Nurse manages clinical requests within LPN scope and established DVCH protocols, including MyChart messages, medication refill requests, communication of appropriate test results, and clinical calls received through the Access Center. The Access Nurse identifies needs requiring additional clinical assessment or decision-making and escalates them to the Triage Nurse, provider, or other appropriate member of the care team. The position is designed to improve patient access, provide timely resolution of routine clinical needs, and allow the Triage Nurse team and providers to focus on patients requiring higher-level clinical assessment and intervention.
Requirements
- Current and unrestricted Pennsylvania Licensed Practical Nurse (LPN) license.
- Graduate of an accredited practical nursing program.
- Current CPR/BLS certification.
- Strong clinical communication, documentation, and organizational skills.
- Ability to recognize changes in patient condition and identify concerns requiring escalation.
- Ability to work efficiently in a high-volume, team-based environment.
- Ability to manage telephone, electronic, and EHR-based patient communications.
- Commitment to providing respectful and culturally responsive care to DVCH's diverse patient population.
Nice To Haves
- Experience in primary care, ambulatory care, community health, telephone-based nursing, or an FQHC environment.
- Experience with medication refill and clinical results workflows.
- Experience using Epic and MyChart.
- Bilingual skills preferred based on patient population needs.
Responsibilities
- Interviews/triages patients and or family to determine the need for medical attention.
- Collects and interprets patient data in consultation with a provider regarding appropriate management and treatment for the initial evaluation of a problem or the follow-up of a previously diagnosed condition.
- Records all patient data in patient electronic health record (EHR) after each encounter.
- Initiates diagnostic and therapeutic measures as indicated by standing protocols
- Provides health counselling and instructions regarding common patient problems.
- Works with Clinical Pharmacist in supporting patient education regarding medications and adherence to medications and appointments.
Benefits
- Medical, dental, and vision insurance
- HSA & FSA options
- 401(k) with employer match and additional contributions
- Employer-paid life insurance
- Tuition reimbursement
- Generous paid time off
- Continuous Medical Education Stipend
- Loan Repayment Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
