Access Counselor-Remote (must reside in IL)

Rosecrance • Rockford, IL

12h • Remote

About The Position

The Access Counselor – Specialized Services coordinates access to care for clients, helping ensure timely and effective intake and services while supporting business development efforts. The role serves as a primary contact for professional referral sources and clients, assesses needs and eligibility, coordinates services, and works with clinical and administrative teams to resolve challenges. It also builds relationships with community referral sources, identifies growth opportunities with the business development team, and represents Rosecrance at community events and professional meetings. The position is remote and based out of the Rosecrance Mulford Office; the employee must reside in Illinois and spend at least one day per week in the community. The schedule is Tuesday through Saturday, 8:30 a.m. to 5:00 p.m., with some evening and weekend availability required. Starting pay is $27.37 per hour, based on education, experience, and credentials.

Requirements

• Bachelor's degree in Psychology, Social Work, Counseling and Guidance, Rehabilitation Counseling, Vocational Counseling, Pastoral Counseling, Family Therapy, or a related field.
• At least two years of behavioral health treatment experience.
• Must qualify as a Mental Health Professional (MHP) as defined by Illinois Department of Mental Health Rule 132.
• Demonstrated clinical competency in assessments and admissions.
• Adequate written skills to accurately complete required documentation within prescribed time frames.
• Must be emotionally and medically able to perform essential job responsibilities.
• Belief in the mission and vision of Rosecrance.
• Must reside in Illinois.
• Availability for the Tuesday–Saturday schedule, with some evening and weekend availability.

Nice To Haves

• Master's degree preferred.
• Illinois Certified Alcoholism and Substance Abuse Counselor (CADC) certification within 24 months or Illinois licensure as a Licensed Social Worker (LSW) or Licensed Professional Counselor (LPC) preferred.

Responsibilities

• Work prescribed hours and any additional hours deemed necessary for assigned responsibilities, including some evening and weekend availability.
• Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process.
• Assess client needs, determine eligibility, and coordinate services promptly and effectively.
• Collaborate with clinical and administrative teams to address client challenges and expedite solutions.
• Maintain detailed records and comply with regulatory and organizational standards.
• Build and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies.
• Collaborate with the business development team to identify and pursue growth opportunities.
• Represent Rosecrance at community events, networking functions, and professional meetings.
• Engage with internal and external stakeholders daily to align access and growth strategies.
• Participate in cross-functional team meetings to share insights and updates.
• Spend at least one day per week in the community meeting referral sources and attending relevant events.
• Act as a liaison between Rosecrance and the community, fostering trust and partnership.
• Comply with the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform responsibilities in compliance with Rosecrance's mission, vision, values, and expectations.
• Deliver exceptional customer service consistently.
• Serve as a role model for staff, patients, and customers, and demonstrate positive guest relations when representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• 401(k) with employer match and discretionary contribution.
• Group life insurance, long-term disability (LTD), and accidental death and dismemberment (AD&D) coverage.
• Tuition assistance and licensure/certification reimbursement.
• Paid time off, sick time, and bereavement leave.
• Referral program offering up to $1,000 per hire.
• Wellness program, including an on-site gym at select facilities.
• Discounts at participating retailers.
• Daily pay available through UKG Wallet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level