Access Coordinator | Adult Outpatient Services

Valley Behavioral Health Incorporated • Salt Lake City, UT

8d • $19 - $23 • Onsite

About The Position

In Adult Outpatient Services, Access Coordinators play a vital role in connecting clients to the care and resources they need by guiding them through referrals, screenings, scheduling, and intake services. Through compassionate communication, thoughtful coordination, and a commitment to service, you'll help ensure individuals can access support quickly and confidently.

Requirements

• High school diploma or equivalent
• None
• Case Manager certification (Can be post-hire)
• CPR certification (Post-hire)
• Valley de-escalation certification (Post-hire)
• Driving positions require a minimum age of 21 and a current driver's license

Nice To Haves

• Bachelor's degree in social work or related field
• Previous social services experience

Responsibilities

• Manages incoming referrals through telephone calls, emails, and other contact types. Gathers required information from referral sources.
• Completes eligibility and program screening with referred clients; schedules intakes and follow-up appointments
• Verifies insurance information and discusses funding options with clients
• Coordinates with program staff to ensure completion of registration paperwork and any necessary documentation
• Tracks program capacity and intake availability; manages program waitlists as appropriate
• Coordinates care by connecting referred clients to alternative treatment options and community partners as appropriate
• Participates in community outreach, engagement, and education regarding Valley services and the referral and intake process
• Tracks key access information including no-show rates, hospitalizations and follow-up, court tracking/reporting, and overall program and client engagement levels
• Ensures that grant-related, state and local, and payer access requirements are met
• Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care
• Collaborates with internal and external multidisciplinary teams regarding clinical aspects of treatment
• Adheres to ethical and legal standards set by licensing boards and state regulations
• Meets direct care expectations.
• Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements

Benefits

• Compensation program includes tenure-based service increases and performance bonuses
• On-Demand Pay gives you access to a portion of your earned wages before your scheduled payday.
• 15 days of accrued paid time off annually (increasing by one day with each year of service)
• 10 paid holidays
• 2 wellness days
• paid parental leave
• medical, dental, vision, life, and disability insurance (for full-time and part-time team members working 30+ hours per week)
• voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance
• Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members
• Out-of-pocket medical expenses may be eligible for reimbursement through our Garner HRA — up to $2,000 for individuals and $4,000 for families.
• Health Savings Account (HSA) with a company match of up to $900 for individuals and $1,800 for families.
• 401(k) plan accepts both pre-tax and Roth (post-tax) contributions and includes a company match of up to 6% of your annual salary.
• tuition reimbursement
• new licensure reimbursement
• paid training and conference attendance
• continuing education reimbursement
• paid time for continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED