Access Coordinator | Adult Outpatient Services

Valley Behavioral Health • Salt Lake City, UT

8d • Onsite

About The Position

Access Coordinators play a vital role in connecting clients to the care and resources they need by guiding them through referrals, screenings, scheduling, and intake services. Through compassionate communication, thoughtful coordination, and a commitment to service, you'll help ensure individuals can access support quickly and confidently.

Requirements

• High school diploma or equivalent
• None (experience)
• CPR certification (Post-hire)
• Valley de-escalation certification (Post-hire)
• Driving positions require a minimum age of 21 and a current driver's license

Nice To Haves

• Case Manager certification (Can be post-hire)
• Bachelor's degree in social work or related field
• Previous social services experience

Responsibilities

• Manages incoming referrals through telephone calls, emails, and other contact types.
• Gathers required information from referral sources.
• Completes eligibility and program screening with referred clients; schedules intakes and follow-up appointments
• Verifies insurance information and discusses funding options with clients
• Coordinates with program staff to ensure completion of registration paperwork and any necessary documentation
• Tracks program capacity and intake availability; manages program waitlists as appropriate
• Coordinates care by connecting referred clients to alternative treatment options and community partners as appropriate
• Participates in community outreach, engagement, and education regarding Valley services and the referral and intake process
• Tracks key access information including no-show rates, hospitalizations and follow-up, court tracking/reporting, and overall program and client engagement levels
• Ensures that grant-related, state and local, and payer access requirements are met
• Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care
• Collaborates with internal and external multidisciplinary teams regarding clinical aspects of treatment
• Adheres to ethical and legal standards set by licensing boards and state regulations
• Meets direct care expectations.
• Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements

Benefits

• Tenure-based service increases
• Performance bonuses
• On-Demand Pay
• 15 days of accrued paid time off annually (increasing by one day with each year of service)
• 10 paid holidays
• 2 wellness days
• Paid parental leave
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Voluntary accident insurance
• Voluntary hospital indemnity insurance
• Voluntary critical illness insurance
• Voluntary financial protection insurance
• Pet insurance
• Basic Life Insurance
• Accidental Death & Dismemberment Insurance
• Long-Term Disability Insurance
• Garner HRA (up to $2,000 for individuals and $4,000 for families)
• Health Savings Account (HSA) with company match (up to $900 for individuals and $1,800 for families)
• 401(k) plan with company match up to 6% of annual salary
• Tuition reimbursement
• New licensure reimbursement
• Paid training
• Conference attendance
• Continuing education reimbursement
• Paid time for continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED