Access Coordinator - Part-time - Remote for residents of Greater Louisville area

Seven Counties Services•Louisville, KY

5d•Remote

About The Position

This is a part-time remote position for residents of the Greater Louisville area, with working hours from Monday to Friday, 10:00 am to 2:30 pm. The role involves providing telephone screening for individuals utilizing SCS Access, determining client eligibility for services, and verifying insurance coverage or informing them about sliding scale options. The Access Coordinator will effectively and efficiently obtain demographic and clinical information, accurately documenting it in the electronic database. This position requires knowledge of effective triage and intervention, ensuring appropriate referrals and follow-up. The role also involves routing clients to the CIC/Crisis team or other identified programs as needed. A key aspect of the job is promoting a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public. The Access Coordinator must ensure compliance with all defined organization and Access standards, including completing annual trainings, attending team meetings, and other quality assurance training.

Requirements

High School Diploma/ GED required.
One (1) year of experience in a health care customer service or call center setting with a bachelor’s degree OR Three (3) years of health care customer service or call center setting with High School Diploma/GED required.
Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required.
Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.
Reliable, high speed internet connection.
In circumstances in which the high-speed internet fails, working onsite is required.
COVID and Influenza vaccinations for all employees.

Nice To Haves

Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred.
High volume call center experience preferred.
Crisis counseling experience preferred.
Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred.

Responsibilities

Provides telephone screening for individuals who utilize SCS Access.
Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options.
Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records accurately documentation in the electronic database.
Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection.
Effectively routes/transitions to CIC/Crisis team and/or identified program needs as appropriate.
Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
Ensures compliance with all defined organization and Access standards.
Adheres to all department and organization requirements (e.g., completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.).
Performs other duties as assigned.