Remote NEMT Scheduling Coordinator - WI Residents Only

ACC PREMIERE•, WI

5d•$14 - $14•Remote

About The Position

ACC Premiere is seeking a remote NEMT Scheduling Coordinator for candidates in the state of Wisconsin. This role involves handling high volumes of inbound and outbound phone calls to assist members and facilities with scheduling non-emergency medical transportation. The goal is to ensure members can access their essential healthcare appointments with ease, making the transportation experience more reliable and stress-free. The company offers paid training, supplies necessary equipment, and has a promote-from-within culture.

Requirements

Excellent written and verbal communication skills; both internally and externally, ensuring clarity and courtesy in every interaction
Adaptable and open to change; embracing new challenges and having the willingness to learn and grow with the company
Professionalism in all aspects of work; including how we present ourselves, maintaining a positive attitude, and demonstrating respect towards colleagues and clients
Accountability to take ownership of tasks and responsibilities; including meeting deadlines, delivering quality work, adhering to schedules, and being proactive in addressing any issues that may arise
Candidates must reside in Wisconsin
Ability to hardwire internet with a direct connection from the router to the laptop, along with a stable and reliable high-speed internet connection
Three available power connections — either three outlets or a power strip
Remote employees must maintain the same level of availability, professionalism, and focus as expected in an on-site work environment.
Remote work is not a substitute for child or elder care; employees are expected to have appropriate caregiving arrangements during scheduled work hours
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or interruptions from household members) to ensure a quiet, distraction-free environment
Ability to adhere to a 40-hour workweek without leaving the home office for personal reasons outside of scheduled lunch or break times
Employees must be able to participate in video or phone meetings and remain reachable during scheduled work hours
100% attendance is required during training period

Nice To Haves

Minimum of 2 years’ customer service experience in a call center environment
Experience with diagnosing and troubleshooting technology
Healthcare scheduling experience
Call center experience

Responsibilities

Deliver exceptional customer service while handling escalated or complex member interactions
Consult with members to understand their needs and identify the most appropriate transportation options
Communicate clearly and professionally using strong verbal communication skills
Adapt your approach to support a wide range of member personalities, needs, and situations
Use positive, empathetic language to represent yourself and the company in a professional manner