Access Coordinator - Remote

Med-Metrix

21h•$20 - $20•Remote

About The Position

The Access Coordinator supports and coordinates user access to and maintenance of client systems and software. The role provides administrative support to client branches, helps users resolve access issues, coordinates account setup and termination across internal and external systems, and maintains access records and training materials. The coordinator also manages access-related support tickets, communicates progress to managers and providers, and assists with phone-system programming and troubleshooting. The role requires compliance with HIPAA and information security policies, including limiting access to protected health information to the minimum necessary.

Requirements

High school diploma or equivalent.
2–3 years of relevant administrative support experience, including experience answering calls.
Medium to advanced skill level in Microsoft Word, Excel, and Outlook.
Strong ethics and ability to handle highly sensitive information with discretion and confidentiality.
Ability to navigate the internet proficiently.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and creative skills, sound judgment, and ability to make decisions based on accurate and timely analyses.
High level of integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Must have a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.

Nice To Haves

Administrative experience in a medical office environment.

Responsibilities

Support and coordinate user access to and maintenance of client systems and software.
Troubleshoot user access issues and provide new-user access support.
Provide administrative support to client branches.
Coordinate new-user setup in internal and external systems, including EMR, practice management systems, payor websites, and co-sourcing teams.
Coordinate user terminations in internal and external systems, including portal access.
Provide weekly access and delay updates to the management team.
Conduct system access maintenance.
Stay informed about changes and updates to client systems and educate the team about them.
Maintain portal training documents for the practice and patient handouts.
Program and update phone systems, extensions, voicemail, and forwarding; troubleshoot related issues.
Document and track company systems and computer equipment support issues to identify recurring or system-wide problems.
Maintain a tracking list of new employees and the client systems to which they receive access.
Assist with end-user access support tickets, including opening tickets, serving as the primary contact, troubleshooting, and keeping managers and providers informed of progress or next steps.
Answer phones and triage calls appropriately.
Provide coverage when needed and perform other duties as assigned.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards.
Comply with information security and HIPAA policies and procedures, and limit viewing of protected health information to the minimum necessary.