Access Coordinator III (Northwest, AR)

University of Arkansas System•Fayetteville, AR

1d•Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. We are seeking a proactive Access Coordinator III to serve as a patient resource for scheduling, billing, and data collection across our outpatient services. This role ensures accurate patient information, seamless appointment coordination, and timely billing and collections, while supporting referral management and cross-functional workflows. The Access Coordinator III will supervise and perform duties from the I & II levels and contribute to a collaborative patient care environment. In this role, you will: • Schedule and coordinate appointments via in person or telephone , perform pre-registration, and ensure accurate patient records and orders in hospital systems. • Assist in billing processes, ensure correct insurance and co-pay collection timely claims submission, follow up on payments, and coordinate referrals as needed. • Maintain a welcoming, organized front-end environment and support patient education materials and essential office operations. • Support referral management and collaborate with care teams to resolve scheduling conflicts and optimize patient flow. If you are an experienced customer-service professional who thrives in fast-paced settings, excels at multitasking, maintains detailed records, and ensures confidentiality. Apply now to join our dedicated Access Team!

Requirements

High School diploma, GED, or equivalent
Three (3) years of experience in customer service or healthcare
Excellent communication, data entry, and basic computer skills
Excellent customer service skills
Knowledge of basic medical terminology is required
Basic proficiency with computers and data entry
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

Prior experience in registration, scheduling, or billing in a healthcare setting is preferred

Responsibilities

Schedule and coordinate appointments via in person or telephone
Perform pre-registration
Ensure accurate patient records and orders in hospital systems
Assist in billing processes
Ensure correct insurance and co-pay collection
Ensure timely claims submission
Follow up on payments
Coordinate referrals as needed
Maintain a welcoming, organized front-end environment
Support patient education materials and essential office operations
Support referral management
Collaborate with care teams to resolve scheduling conflicts and optimize patient flow