Access Coordinator II (Batesville, AR)

University of Arkansas System • Batesville, AR

3d • Onsite

About The Position

Join our team at the Family Medical Center in Batesville as an Access Coordinator II! We are seeking passionate individuals committed to delivering outstanding customer service and supporting patients throughout their registration and appointment process. Under supervision, you'll play a crucial role in managing our clinic's patient resources and ensuring precise data collection. Your main responsibilities will include serving as a patient resource for all registration activities and maintaining comprehensive patient data, such as demographics, insurance details, eligibility, and pharmacy information. This role also involves collecting copays, coinsurance, and statement payments. Additionally, you will facilitate scheduling and patient information requests in accordance with UAMS – North Central workflows and policies. Candidates must be able to perform all duties of an Access Coordinator I and support patient care activities as needed.

Requirements

• High School Diploma/GED.
• Two (2) years of customer service or healthcare experience.
• Good communication skills.
• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Two (2) years of experience in registration or scheduling in a healthcare environment.
• Experience with EPIC Systems.
• Spanish interpreter.
• Knowledge of basic medical terminology.
• Knowledge of healthcare insurance eligibility.

Responsibilities

• Serves as a patient resource for all registration activities.
• Maintains comprehensive patient data, such as demographics, insurance details, eligibility, and pharmacy information.
• Collects copays, coinsurance, and statement payments.
• Facilitates scheduling and patient information requests in accordance with UAMS – North Central workflows and policies.
• Performs all duties of an Access Coordinator I.
• Supports patient care activities as needed.
• Meets, greets, and assists the public, and answers telephones in a professional and friendly manner.
• Demonstrates effective communication skills.
• Communicates accurate and complete information, maintains strict confidentiality.
• Demonstrates positive working relationships with co-workers, management team, and ancillary departments.
• Follows the Circle of Excellence Guidelines.
• Promotes guest relations by frequently offering to assist other employees when needed.
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
• Consistently utilizes communication devices and keeps accurate records as required.
• Demonstrates effective service recovery skills.
• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients; conducts pre-registration as needed.
• Inputs and/or updates accurate patient information.
• Processes walk-ins, creates new patient charts, and accesses systems for orders as appropriate.
• Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals, and files patient charts as needed.
• Collects and posts payments and issues receipts.
• Responsible for reconciliation/management of change fund.
• Inventory, order, and stock supplies, clean and maintain equipment.
• Pick-up and deliver mail to mailroom, ensure the waiting room is clean, stocked with educational information and coffee.
• Attends required hours of training and/or in-services.
• Attends staff meetings and participates in the orientation and/or training of new staff.
• Participates in annual educational needs and assessment.
• Maintains required job skill competencies and completes skill assessment annually.
• Completes and maintains documentation of continuing education hours annually.
• Performs other duties as assigned

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED