Access Coordinator III - UAMS Health Benton/Bryant

University of Arkansas System • Benton, AR

23h • Onsite

About The Position

The Access Coordinator III acts as a patient resource for scheduling and billing questions and facilitates comprehensive patient data collection, timely and accurate billing, prompt payment collection for services rendered, and coordination of scheduling and conflicts. The role must be able to perform all duties of Access Coordinator I and II and other duties that support patient care activities as needed. This posting will be used to fill multiple positions at the UAMS Health Benton/Bryant location.

Requirements

• High school diploma or GED.
• Must be able to perform all duties of Access Coordinator I and II.
• Basic proficiency with computers and data entry; MS Office preferred.
• Three years of experience in registration, billing, or scheduling in a healthcare environment.
• Basic medical terminology knowledge.
• General knowledge of office machines, including printers and scanners.
• Good communication skills.
• Telephone etiquette skills.
• Excellent customer service skills.

Nice To Haves

• Certified Health-care Access Associate (CHAA) certification.
• Experience with external radiology testing.
• Knowledge of CPT codes and/or medical terminology.

Responsibilities

• Schedule, reschedule, coordinate, and/or cancel appointments.
• Create new patient charts.
• Access EMR referrals and orders as appropriate.
• Verify insurance and explain benefits by running patient eligibility.
• Request outside records.
• Conduct pre-registration as needed.
• Work assigned scheduling, registration, and billing work queues.
• Enter and update accurate patient information.
• Attend staff meetings and participate in orientation and/or training of new staff.
• Communicate accurate and complete information.
• Maintain strict confidentiality.
• Demonstrate positive working relationships.
• Address conflicts professionally using careful listening and negotiation to resolve disagreements.
• Demonstrate effective service recovery skills.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED