Access Coordinator III (Northwest, AR)

University of Arkansas System•Fayetteville, AR

1d•Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. We are seeking a detail-oriented individual to join our team as an Access Coordinator III at UAMS Fayetteville Family Medical Center. In this data-entry-focused position, you’ll support patient care activities by ensuring accurate and efficient handling of billing processes and medical records/referrals. This role provides comprehensive administrative and operational support while serving as a key point of contact for patients and the public. Responsibilities include meeting, greeting, and assisting patients in person and by phone, coordinating appointments, and facilitating access to care through effective data management and process support. Be part of a team that prioritizes patient access and care while working in a collaborative and supportive environment. If you are detail-oriented, skilled in data management, and passionate about supporting patient care, we encourage you to apply and contribute to our mission!

Requirements

High school diploma/GED
Three (3) years of customer service experience, preferably in registration, billing, or scheduling in a healthcare environment.
Must be able to sit continuously and work on a computer throughout the day
Proficiency in data entry and accuracy in handling billing and medical records.
Knowledge of billing processes, claim preparation, and revenue integrity principles.
Strong organizational and multitasking skills to manage multiple priorities.
Excellent interpersonal and communication skills for patient and team interactions.
Ability to collaborate with clinical and administrative staff to resolve issues and improve processes.
Familiarity with medical records management and referral coordination.
Commitment to supporting access to care and UAMS’s mission of exceptional service.
Proof of legal authority to work in the United States on the first day of employment.

Responsibilities

Perform accurate data entry for billing processes, including reviewing financial and billing data, preparing and reconciling charges, and supporting timely claim processing.
Manage patient records and referrals, ensuring appropriate documentation is obtained, transmitted, and maintained to support continuity of care.
Serve as a point of contact for patients by greeting, assisting, and coordinating appointments in person and via phone.
Collaborate with clinical and administrative teams to resolve issues, improve workflows, and enhance the patient experience.
Support clinic operations and access to services by performing additional duties as needed.