Access Coordinator II-Ortho/RAD/OP Therapy/HSC

University of Arkansas for Medical Sciences • North Little Rock, AR

1d • Onsite

About The Position

This posting will fill positions at various areas, including OP Therapy, Radiology, HSC and Ortho clinics. Final clinic assignment will be determined by the department manager based on operational needs and position availability. The Access Coordinator II works under supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and register patients, check-out patients, and collect payments and issue receipts, verify insurance coverage and respond appropriately to the requirements of third-party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.

Requirements

• High school diploma/GED
• Two (2) years of customer service or healthcare experience
• Basic proficiency with computers (preferably MS Office)
• Excellent telephone etiquette skills
• General knowledge of office machines including printers and scanners
• Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

• Call center experience
• Experience in registration, billing, or scheduling in a healthcare environment
• Knowledge of basic medical terminology

Responsibilities

• Schedules, reschedules, coordinates and cancels appointments using the hospital system; conducts pre-registration as needed
• Inputs and/or updates accurate patient information
• Creates new patient charts and accesses systems for orders as appropriate
• Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
• Meets, greets, and assists the public, answers telephones in a professional and friendly manner
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
• Consistently utilizes communication devices and keeps accurate records as required
• Demonstrates effective service recovery skills
• Attends required hours of training and/or in-services
• Participates in annual educational needs and assessment
• Maintains required job skill competencies and completes skill assessment annually
• Completes and maintains documentation of continuing education hours annually
• Performs other duties as assigned

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees