Access Coordinator II (Jonesboro)
About The Position
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. The Access Coordinator II works under supervision to function as a patient resource for all registration activities and to facilitate comprehensive patient data collection including but not limited to demographics, insurance information and eligibility, and pharmacy of choice. This position collects copays, coinsurance, and statement payments. This position facilitates scheduling and patient information requests in an appropriate manner and according to UAMS – Northeast workflows and policies. This position will be cross-trained in the call center for the clinic. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.
Requirements
- High School Diploma/GED.
- Two (2) years of customer service or healthcare experience.
- Good communication skills.
- Ability to follow oral instructions, read, and write.
- Computer/basic keyboard skills
- Telephone etiquette skills.
- General knowledge of office machines, including printers and scanners.
- Excellent customer service skills.
Nice To Haves
- Two (2) years of experience in registration or scheduling in a healthcare environment.
- Experience with EPIC Systems.
- Knowledge of basic medical terminology.
- Knowledge of healthcare insurance eligibility.
Responsibilities
- Function as a patient resource for all registration activities.
- Facilitate comprehensive patient data collection including demographics, insurance information and eligibility, and pharmacy of choice.
- Identify and collect copays, coinsurance, and past-due patient balances.
- Post payments, print receipts and balance cash drawer.
- Prepare necessary documentation for daily deposits.
- Work registration, and front desk and assist billing to identify potential insurance billing and payment issues.
- Provide courteous and prompt attention to patients while in the registration and front desk area.
- Monitor changes in billing procedures within assigned areas and communicate changes to employees in the work unit.
- Review patient accounts for demographical, insurance, and/or payment errors.
- Track appointment cancellations, no shows etc.
- Ensure faxing, scanning, and importing are completed within a timely manner.
- Review and match patient billing information with billing verifications, diagnoses, and other supporting documentation.
- Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
- Review Patient Portal requests for demographic or other changes and approve changes as appropriate and according to policy.
- Review Patient Portal request for appointment request, schedule as appropriate, and follow up with the patient per their requested communication type.
- Sort and distribute incoming mail.
- Function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.
- Maintain consistent attendance.
- Fill in as Call Center Representative and cross-train in various other areas as needed.
- Generate reports for accounting.
- Perform other duties to support the patient care activities as needed.
Benefits
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
