Access Coordinator II (Jonesboro)

University of Arkansas for Medical Sciences • Jonesboro, AR

23h • Onsite

About The Position

The Access Coordinator II works under supervision to function as a patient resource for all registration activities and to facilitate comprehensive patient data collection including but not limited to demographics, insurance information and eligibility, and pharmacy of choice. This position collects copays, coinsurance, and statement payments. This position facilitates scheduling and patient information requests in an appropriate manner and according to UAMS – Northeast workflows and policies. This position will be cross-trained in the call center for the clinic. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed. The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS is Arkansas’ only comprehensive academic health sciences center. We educate and train the vast majority of the state’s physicians and prepare doctors, scientists, nurses, pharmacists and health professionals through innovation, compassion, teamwork and patient- and family-centered care so they can impact the world.

Requirements

• High School Diploma/GED.
• Two (2) years of customer service or healthcare experience.
• Good communication skills.
• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.

Nice To Haves

• Two (2) years of experience in registration or scheduling in a healthcare environment.
• Experience with EPIC Systems.
• Knowledge of basic medical terminology.
• Knowledge of healthcare insurance eligibility.

Responsibilities

• Function as a patient resource for all registration activities.
• Facilitate comprehensive patient data collection including but not limited to demographics, insurance information and eligibility, and pharmacy of choice.
• Collect copays, coinsurance, and statement payments.
• Facilitate scheduling and patient information requests in an appropriate manner and according to UAMS – Northeast workflows and policies.
• Be cross-trained in the call center for the clinic.
• Perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.
• Identify and collect copays, coinsurance, and past-due patient balances.
• Post payments, print receipts and balance cash drawer.
• Prepares necessary documentation for daily deposits.
• Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
• Provide courteous and prompt attention to patients while in the registration and front desk area.
• Monitors changes in billing procedures within assigned areas and communicates changes to employees in the work unit.
• Review patient accounts for demographical, insurance, and/or payment errors.
• Tracking of appointment cancellations, no shows etc.
• Ensure faxing, scanning, and importing are completed within a timely manner.
• Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
• Schedule patient appointments, verify insurance eligibility, and counsel patients regarding office policies.
• Review Patient Portal requests for demographic or other changes.
• Review the requested change and approve changes as appropriate and according to policy.
• Review Patient Portal request for appointment request.
• Review appointment requests, schedule as appropriate, and follow up with the patient per their requested communication type.
• Sort and distribute incoming mail.
• Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.
• A high commitment to maintaining consistent attendance required
• Fill in as Call Center Representative and cross-trains in various other areas as needed.
• Generates reports for accounting.
• May perform other duties as assigned.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED