Access Coordinator II

University of Arkansas•Little Rock, AR

1d•Onsite

About The Position

The Cancer Institute Front Desk II (Access Coordinator II) will meet, greet, and assists the public, answer telephones and/or will coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collect payments and issue receipts. Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients. Collects co-pays, deductible, and/or payments for patient account. Conducts pre-registration as needed, inputs and/or updates accurate patient information. Conducts insurance verification and benefits explanation by running eligibility on patients. Requests outside records and gathers outside medical records from referrals and files patient charts as needed. Works and completes workqueue daily. Assists other teams as needed.

Requirements

High school diploma/GED
Two (2) years of customer service or healthcare experience
Basic proficiency with computers (preferably MS Office)
General knowledge of office machines including printers and scanners
Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

Epic Experience in registration, billing, or scheduling in a healthcare environment
Knowledge in basic medical terminology

Responsibilities

Meet, greet, and assist the public
Answer telephones
Coordinate appointments, referrals, consults, tests and/or procedures
Check-in and register patients
Check-out patients
Collect payments and issue receipts
Schedule, reschedule, and coordinate appointments using hospital systems
Perform visit notifications of patients
Collect co-pays, deductible, and/or payments for patient account
Conduct pre-registration as needed
Input and/or update accurate patient information
Conduct insurance verification and benefits explanation by running eligibility on patients
Request outside records and gather outside medical records from referrals
File patient charts as needed
Work and complete workqueue daily
Assist other teams as needed