Access Coordinator II (Residential Services)

People Incorporated Mental Health Services•Eagan, MN

3d•$24 - $26•Hybrid

About The Position

People Incorporated Mental Health Services is the largest nonprofit mental health provider in Minnesota. For over 50 years, we have been a leading community partner, transforming the health of our communities through innovative solutions. Position Purpose: The Access Coordinator ensures seamless progression for individuals entering services by guiding them through the intake process, supporting initial engagement, and rapidly addressing barriers to access. This role is focused on facilitating timely and efficient connections to appropriate services, acting as a bridge between initial contact and long-term care coordination. This position is designated as a hybrid role, combining remote and in-person work. Specific onsite expectations are subject to ongoing evaluation and may evolve over time. Hours: Monday - Friday I 8 - 5 PM Location: 3000 Ames Crossing Rd, Ste 6000, Eagan MN 55121 Must have physical presence in the Twin Cities area.

Requirements

Passing all background and requirements for facility and position.
The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding.
Must have a valid and current driver’s license and auto insurance.
Bachelor’s degree in a behavioral science/related field and proof of 4,000 hours of experience in the delivery of services to people with mental illness; OR Master’s Degree in behavioral science or related field.
In lieu of a bachelor’s degree in a behavioral science/related field, proof of 10,000 hours of experience in the delivery of services to people with mental illness.
Must be free of chemical use problems for at least two years immediately preceding their hiring and must sign a statement attesting to that fact, if applicable.
Ability to write pertinent, legible entries in Electronic Health Record System and written documentation.
Clear and concise written, verbal, and interpersonal communication skills that produce desired results.
Ability to use personal computer and standard business and other work-related software with minimal instruction.
Ability to effectively present information and respond to questions from internal and external stakeholders which includes program staff and clients.
Ability to read and understand common terminology of the mental health field.
Capable of reading and interpreting information, such as reports, general correspondence, professional publications, and government regulations, with the ability to share with others as needed.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must understand basic statistics and have knowledge of data collection within the industry.
Ability to work and prioritize independently with the ability to collaborate with others.
Excellent active listening, decision-making, and customer service abilities.
Ability to learn and apply new competencies and information as to enhance individual job performance and make recommendations to the program and/or unit.
Proven time management, organizational and administrative skills with the ability to manage multiple projects simultaneously.
While performing these duties, mobility is required that may include regular movement in, out and through People Incorporated facilities, public places and client homes.
Employees in this position must also be able to write and use a personal computer.
Employees in this position may need to lift on a regular basis up to 15 lbs. and may need to exert themselves while performing the above-mentioned duties.
Reliable, timely and efficient transportation is required for travel to meetings, site visits, appointments, and other work-related functions.

Responsibilities

Serve as the primary point of contact for individuals entering services, establishing early rapport and trust.
Guide individuals through the intake process, including completion of pre-screeners and documentation of basic health information.
Identify and address immediate barriers to service access (e.g., transportation, system navigation, insurance).
Ensure rapid access to comprehensive evaluation and connection to appropriate services.
Emphasize efficiency and short-term support during the early stages of engagement.
Follow up with individuals before and after comprehensive evaluation to support engagement and retention.
Manage and track internal and external referrals from the evaluation process.
Facilitate and coordinate connections to services, including “hand-off” to long-term care coordination teams.
Maintain communication with individuals and service providers to ensure successful initiation of services.
Continue following client and providing appropriate coordination until there is a successful transition.
Complete any initial paperwork, assessments, and any other relevant documentation during the transition process.
Provide various skill-building, teaching, and/or coaching, as it relates to the individual’s goal and/or treatment plan.
Work closely with interdisciplinary teams, program staff, and external partners to resolve barriers and enhance access.
Develop effective working relationships with internal and external referral resources.
Maintain regular contact with collaborative partners, including schools and community agencies.
Actively seek consultation from team members for complex cases.
Maintain communication with program management on advanced or complex cases.
Attend scheduled in-person team meetings and may be required to report onsite based on program needs, as determined by their supervisor.
Participate in trainings, supervision, and other required activities.
Maintain flexibility to adapt to changing onsite requirements.
Participating in weekend on-call coverage schedule as determined by your supervisor and program need.
Be available to consult with Intake Specialists to review clinical documentation and assist in making determination for program admission.
Document all interactions, interventions, and relevant information in accordance with organizational and professional standards.
Maintain accurate and timely case notes in the Electronic Health Record.
Demonstrate the ability to meet established performance metrics and productivity standards.
Abide by HIPAA guidelines and organizational policies regarding client privacy and documentation.
Other duties as assigned.