Access Coordinator II/III - Hiring Event

University of Arkansas System•Little Rock, AR

19d•Onsite

About The Position

The University of Arkansas for Medical Sciences is hiring for multiple Access Coordinator II and Access Coordinator III positions in the ICE | CORE PA Float Department. Both roles work under supervision and support patient care activities. The Access Coordinator II provides patient-facing and administrative support, which may include assisting the public, answering telephones, coordinating appointments and referrals, registering and checking out patients, collecting payments, verifying insurance, and assisting with hospital admissions and surgery scheduling. The Access Coordinator III serves as a patient resource for scheduling and billing questions and supports accurate patient data collection, billing, payment collection, and coordination of schedules and conflicts. Each role must perform the duties of the Access Coordinator I level and may perform other duties as needed. The position is a regular day-shift job in an inside medical facility environment with a moderate noise level. The salary is $15.26 per hour for Access Coordinator II and $16.33 per hour for Access Coordinator III. Benefits-eligible positions include medical, dental, and vision plans, leave, education discounts, retirement matching, basic life insurance, career training and educational opportunities, merchant discounts, and concierge prescription delivery on the main campus when using the UAMS pharmacy. The role is subject to pre-employment screening, which may include criminal background checks, drug testing, and education verification.

Requirements

Access Coordinator II: High school diploma or GED and two years of customer service or healthcare experience.
Access Coordinator II: Good communication skills, basic computer proficiency (preferably MS Office), excellent telephone etiquette, general knowledge of office machines including printers and scanners, and excellent customer service skills.
Access Coordinator III: High school diploma or GED and three years of experience in registration, billing, or scheduling in a healthcare environment.
Access Coordinator III: Good communication skills, computer and basic keyboard skills, telephone etiquette, general knowledge of office machines including printers and scanners, excellent customer service skills, and knowledge of basic medical terminology.
Ability to meet the physical requirements of the position, including standing, sitting, and walking constantly; occasional bending, crawling, crouching, kneeling, stooping, or reaching overhead; and lifting, carrying, pushing, or pulling weights of 20 pounds or more.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Access Coordinator II: Knowledge of basic medical terminology, or ability to obtain medical terminology knowledge within three months of hire.
Access Coordinator III: Certified Healthcare Access Associate (CHAA) certification.

Responsibilities

Schedule, reschedule, coordinate, and cancel appointments using hospital systems; conduct pre-registration as needed.
Input and update accurate patient information, create patient charts, and access systems for orders as appropriate.
Verify insurance coverage and explain benefits by checking patient eligibility; request and gather outside records as needed.
Meet, greet, and assist the public, and answer telephones professionally and courteously.
Address conflicts professionally using listening and negotiation skills; demonstrate effective service recovery.
Use communication devices and maintain accurate required records.
Attend required training, in-services, and staff meetings; participate in orientation or training of new staff.
Participate in annual educational needs assessment, maintain job skill competencies, complete annual skill assessments, and document continuing education hours annually.
For Access Coordinator III, record daily and monthly statistics and communicate medical-records issues.
For Access Coordinator III, coordinate appointments, surgeries, and tests using hospital systems and process patient visit notifications.
For Access Coordinator III, maintain supplies, equipment, and waiting rooms.
For Access Coordinator III, process walk-ins, conduct pre-registration, update patient information, create charts, access orders, and file patient charts as needed.
For Access Coordinator III, conduct authorizations and pre-certifications, track pre-authorizations, and maintain referrals.
For Access Coordinator III, collect and post payments, issue receipts, reconcile daily deposits and batch dollars, and counsel patients on related financial information.
Perform other duties as assigned.