Access Control Staff I-East of the River

Unity Health Care.•Washington, DC

22h•$19 - $20•Onsite

About The Position

The Access Control team member serves as an ambassador for Unity Health Care, helping maintain a welcoming, safe, and secure environment for patients, visitors, and staff. The role monitors entrances and exits, supports building security, maintains orderly traffic flow, and helps prevent disruptions at health centers. The ideal candidate demonstrates strong customer service skills, professionalism, sound judgment, and the ability to respond calmly to challenging situations while promoting a positive experience for everyone entering the facilities.

Requirements

High school diploma or equivalent.
Previous customer service experience in a related field.
Ability to read, understand, and follow written and verbal instructions.
Strong interpersonal and communication skills, including the ability to interact professionally with employees, patients, visitors, and the general public.
Ability to communicate building policies and procedures clearly and respectfully.
Ability to remain calm and exercise sound judgment in stressful or potentially challenging situations.
Ability to stand for extended periods, climb stairs, inspect facilities, lift objects, and respond appropriately to emergency situations.
Availability to work day and evening shifts, with occasional weekend hours as needed.

Nice To Haves

Previous security-related experience.

Responsibilities

Greet and monitor patients and visitors entering and exiting health centers, providing directions and assistance as needed.
Maintain a visible presence at building entrances and conduct surveillance and inspections of interior and exterior areas, including restricted areas and parking lots.
Monitor the flow of people throughout facilities and help maintain an orderly, safe environment.
Open and close health centers according to established schedules and procedures.
Observe and report suspicious behavior, safety concerns, and security incidents to designated staff or appropriate authorities.
Complete daily sign-in sheets, incident reports, and other required documentation.
Respond to patient and visitor concerns courteously, referring complaints to appropriate staff when necessary.
Help de-escalate conflicts in accordance with organizational policies and procedures.
Provide information regarding accessibility, restrooms, lost and found items, building policies, and other health center services.
Keep entrances, hallways, stairways, railings, and other common areas clear of congestion and report potential hazards.
Monitor compliance with building policies, including smoking restrictions and other facility guidelines.
Inspect facilities before, during, and after events to identify safety or security concerns.
Monitor fire and general safety compliance and report concerns to appropriate facilities personnel.
Collaborate with Environmental Services and other departments to address cleanliness, safety, and facility needs.
Support emergency response procedures and assist with safety-related needs at assigned health centers.
Perform other duties as assigned.