Access Control Officer

Cayuse Holdings•Oahu, HI

5d•Onsite

About The Position

The Access Control Officer (ACO) is a security professional responsible for protecting personnel, facilities, sensitive information, and controlled areas. The role manages and monitors access to restricted areas, verifies credentials and authorization, prevents unauthorized activity, operates physical and electronic security systems, processes visitors, responds to security events, and maintains security documentation. The ACO follows Post Orders, Standard Operating Procedures (SOPs), Government directives, security policies, and contractual requirements. Depending on assignment, the employee may perform Visitor Control Specialist or Security Operations Center Specialist duties. The position may include processing visitors at a Visitor Control Center; confirming authorization, sponsorship, clearance status, and identification; issuing badges, credentials, Common Access Cards (CACs), and guest decals; conducting fingerprinting and credential photography; and maintaining visitor records and operational statistics. It may also involve screening people and items using X-ray systems and metal detectors, monitoring access control, CCTV, intrusion detection, alarms, radios, and other security platforms, and responding to incidents or coordinating emergency dispatch. The role requires a professional and customer-focused approach while handling sensitive information, communicating with Government personnel and other stakeholders, and working independently or with security teams. Work takes place onsite in a professional secure facility and may involve flexible scheduling, holidays, travel, or hours outside normal business hours. The position requires extended periods of physical activity, including walking, standing, climbing, and lifting or moving items.

Requirements

High school diploma or GED.
Demonstrated experience in one or more of the following: access control, visitor management, physical security, Security Operations Center (SOC), command center operations, dispatch, Watch Officer duties, security monitoring, or credentialing.
Prior experience supporting secure environments or other high-security facilities.
Proficiency operating security systems such as access control, CCTV, intrusion detection, alarm monitoring, credentialing platforms, or comparable physical security technologies.
Hands-on experience using X-ray screening equipment and walk-through or handheld metal detection systems.
Active Top Secret/SCI with Polygraph clearance.
U.S. citizenship, due to the nature of work at the client’s facility.
Valid state driver’s license in good standing, maintained at all times.
Ability to pass a background check; additional project- or client-required background checks may be required during employment.
Completion of the Tailored Adaptive Personality Assessment System (TAPAS) as part of the personnel assessment and placement process.
Exceptional interpersonal, verbal, and written communication skills; ability to communicate clearly and professionally.
Ability to read, write, and speak English fluently.
Strong organizational, analytical, and problem-solving skills, with high attention to detail.
Ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptability and ability to learn quickly.
Self-motivation and ability to work independently and as part of a multifunctional team.
Ability to handle sensitive and confidential information appropriately.
Proficiency with Microsoft Office, including Word, Outlook, PowerPoint, and Excel.
Ability to work onsite in a professional secure facility and perform duties for extended periods.
Ability to use a computer and office productivity tools at the speed required for the position.
Ability to walk 3 to 5 miles per shift and stand continuously for up to 60 minutes; prolonged standing is required.
Ability to climb ladders periodically and frequently ascend and descend stairs and ramps.
Ability to lift up to 50 lbs. occasionally and push or pull between 50 and 75 lbs. using assistive devices as needed.
Standard near, far, and peripheral visual acuity, with corrective lenses if applicable; normal color vision is required for electrical tasks.

Nice To Haves

Familiarity with industry-standard security platforms such as Lenel, CCure, Genetec, Honeywell, or comparable systems.
Experience with incident reporting databases and Government security systems.
For Security Operations Center Specialist assignments, prior experience in visitor control, access control, security operations, or credentialing is preferred.
For Security Operations Center Specialist assignments, experience operating X-ray and metal detector screening equipment is preferred.
For Security Operations Center Specialist assignments, 1–3 years of experience in a Security Operations Center, command center, dispatch, Watch Officer, or monitoring environment.
Prior experience supporting DoD, Intelligence Community, or Federal security operations.
Experience with Lenel, CCure, Genetec, Honeywell, or similar systems and incident reporting databases.
Military, law enforcement, or federal security background.
Familiarity with Post Orders and Government security protocols.

Responsibilities

Manage and authenticate access for employees, contractors, visitors, guests, and other authorized personnel entering or exiting restricted areas.
Verify identification, badges, credentials, clearance status, sponsorship, and access authorization before permitting entry.
Prevent unauthorized personnel and prohibited items from entering or leaving controlled facilities.
Maintain surveillance and situational awareness in assigned access control areas.
Conduct personnel and item inspections according to Post Orders and security guidelines.
Identify, document, report, and escalate suspicious activity, security violations, prohibited items, and anomalies through established protocols.
Provide professional customer service while adhering to security regulations.
Communicate with employees, visitors, Government officials, first responders, security teams, and other stakeholders.
Operate independently while coordinating with supervisors and support staff, and adapt to varying operational demands.
Screen, verify, and process visitors accessing controlled facilities.
Issue temporary, visitor, and retention badges, guest decals, and CACs as permitted by Government procedures and approved clearance levels.
Conduct fingerprinting and capture credential photographs, including ISOPREP and passport photographs, as required.
Resolve visitor access issues and escalate unresolved matters through appropriate channels.
Maintain accurate visitor logs, access records, operational statistics, incident reports, and other documentation while safeguarding sensitive information.
Operate X-ray screening systems, walk-through metal detectors, handheld detectors, and access control systems.
Ensure screening equipment is properly operated, maintained, and accounted for in accordance with training, Post Orders, and safety standards.
Monitor and operate access control systems, CCTV, intrusion detection, alarm monitoring, radios, telephony systems, and other integrated security platforms.
Assess and respond to security events, alarms, and incidents in real time.
Dispatch security personnel and coordinate communications and emergency responses when required.
Escalate incidents according to SOPs, Post Orders, emergency protocols, and contractual requirements.
Maintain situational awareness across multiple facilities and security systems, and support continuity of operations during emergencies or elevated threat conditions.
Work with Government staff to troubleshoot visitor access issues and resolve badge, CAC, ISOPREP, approval, issuance, or system discrepancies.
Perform other duties as assigned.