Access Control Officer

Cayuse Holdings•Oahu, HI

7d•Onsite

About The Position

The Access Control Officer (ACO) is a security professional responsible for protecting personnel, facilities, sensitive information, and controlled areas. The role manages and monitors access to restricted areas; verifies credentials and personnel; prevents unauthorized activity; operates physical and electronic security systems; processes visitors; responds to security events; and maintains detailed documentation. The ACO follows Post Orders, Standard Operating Procedures (SOPs), Government directives, security policies, and contractual obligations. The position may also be assigned duties as a Visitor Control Specialist or Security Operations Center Specialist. When assigned Visitor Control Specialist duties, the ACO receives and processes visitors at a Visitor Control Center, verifies authorization and credentials, issues badges, decals, and Common Access Cards (CACs) as permitted, conducts fingerprinting and credential photography, performs screening, resolves access issues, and maintains visitor records and statistics. When assigned Security Operations Center Specialist duties, the ACO monitors security and communications systems, assesses and documents incidents, dispatches security personnel, coordinates emergency responses, maintains logs and shift documentation, and supports continuity of operations during emergencies or elevated threat conditions. The position reports to the Site Lead and is performed onsite in a professional secure-facility environment. The role may involve a flexible schedule, holidays, travel, or hours outside normal business hours. Physical demands include walking 3 to 5 miles per shift, standing for extended periods, occasional ladder climbing, frequent use of stairs and ramps, occasional lifting up to 50 pounds, and pushing or pulling 50 to 75 pounds using assistive devices as needed.

Requirements

High school diploma or GED.
Demonstrated experience in one or more of the following: access control, visitor management, physical security, Security Operations Center (SOC), Command Center operations, dispatch, Watch Officer duties, security monitoring, or credentialing.
Prior experience supporting secure environments or other high-security facilities.
Proficiency operating security systems, such as access control, CCTV, intrusion detection, alarm monitoring, credentialing platforms, or comparable physical security technologies.
Hands-on experience using X-ray screening equipment and walk-through or handheld metal detection systems.
Experience with incident reporting databases and Government security systems.
Active Top Secret/SCI with Polygraph clearance.
U.S. citizenship is required due to the nature of work at the client facility.
Possess and maintain a valid state driver's license in good standing.
Must pass a background check and may be required to complete additional checks during employment as required by projects or clients.
Complete the Tailored Adaptive Personality Assessment System (TAPAS) as part of the personnel assessment and placement process.
Exceptional interpersonal, verbal, and written communication skills; ability to communicate clearly and professionally.
Ability to read, write, and speak fluently in English.
Strong organizational, analytical, and problem-solving skills, with close attention to detail.
Ability to multitask, prioritize in a fast-paced environment, adapt to changing priorities, and learn quickly.
Self-motivated; able to work independently and as part of a multifunctional team.
Ability to handle sensitive and confidential information appropriately.
Proficiency in Microsoft Office, including Word, Outlook, PowerPoint, and Excel.
Meet the stated physical requirements, including walking 3 to 5 miles per shift; standing continuously for up to 60 minutes and for prolonged periods; periodic ladder climbing; frequent use of stairs and ramps; occasional lifting up to 50 pounds; and pushing or pulling 50 to 75 pounds using assistive devices as needed.
Possess standard near, far, and peripheral visual acuity, with corrective lenses if applicable; normal color vision is required for electrical tasks.

Nice To Haves

Familiarity with industry-standard security platforms such as Lenel, CCure, Genetec, Honeywell, or comparable systems.
For Security Operations Center Specialist assignments, prior experience in visitor control, access control, security operations, or credentialing.
For Security Operations Center Specialist assignments, experience operating X-ray and metal detection screening equipment.
For Security Operations Center Specialist assignments, 1–3 years of experience in a Security Operations Center, Command Center, dispatch, Watch Officer, or monitoring environment.
Prior experience supporting DoD, Intelligence Community, or Federal security operations.
Military, law enforcement, or federal security background.
Familiarity with Post Orders and Government security protocols.

Responsibilities

Manage and authenticate access for employees, contractors, visitors, guests, and other authorized personnel entering or exiting restricted areas.
Verify identification, badges, credentials, and access authorization before permitting access.
Prevent unauthorized personnel and prohibited items from entering or leaving controlled facilities.
Maintain surveillance and situational awareness in assigned access control areas.
Inspect personnel and items in accordance with Post Orders and security guidelines.
Identify, document, report, and escalate suspicious activity, security violations, and anomalies.
Provide professional customer service while adhering to security regulations.
Communicate with employees, visitors, Government officials, security teams, supervisors, and support staff.
Work independently while coordinating with supervisors and support staff, and adapt to changing operational demands.
Screen, verify, and process visitors; confirm authorization, sponsorship, clearance status, and identification.
Issue temporary, visitor, retention, and other authorized badges and credentials; process CACs and guest decals as permitted by Government procedures.
Conduct fingerprinting and capture credential photographs, including ISOPREP and passport photographs, as required.
Resolve visitor access issues and escalate unresolved matters through proper channels.
Maintain accurate visitor logs, access records, operational statistics, and other documentation while safeguarding sensitive information.
Screen personnel, visitors, packages, and other items; identify prohibited items and act according to established procedures.
Operate and ensure the proper use, maintenance, and accountability of screening equipment, including X-ray systems, walk-through metal detectors, and handheld detectors.
Monitor and operate access control systems, CCTV, intrusion detection, alarms, radios, telephony systems, and other security platforms.
Assess and respond to security events, alarms, and incidents in real time; dispatch security personnel and coordinate emergency responses.
Escalate incidents according to SOPs, Post Orders, emergency protocols, and contractual requirements.
Maintain incident reports, logs, daily and shift documentation, and situational awareness across multiple security systems and facilities.
When assigned Visitor Control Specialist duties, coordinate with Government staff to troubleshoot visitor access and resolve badge, CAC, approval, system, and ISOPREP credential discrepancies.
When assigned Visitor Control Specialist duties, maintain administrative control of Government-furnished equipment and report visitor control statistics and operational data as directed.
When assigned Security Operations Center Specialist duties, support continuity of operations during emergencies or elevated threat conditions and comply with security, safety, and other requirements.
Perform other duties as assigned.