Access Control Officer

Cayuse Holdings•Oahu, HI

6d•Onsite

About The Position

The Access Control Officer (ACO) is a security professional responsible for protecting personnel, facilities, sensitive information, and controlled areas. The role manages access to restricted areas, verifies credentials and personnel, prevents unauthorized activity, operates physical and electronic security systems, processes visitors, responds to security events, and maintains detailed security documentation. The ACO follows Post Orders, Standard Operating Procedures (SOPs), Government directives, security policies, and contractual obligations. Depending on assignment, the employee may perform Visitor Control Specialist duties at a Visitor Control Center or Security Operations Center Specialist duties. Visitor-control work includes processing visitors and guests, issuing badges and credentials, producing Common Access Cards (CACs), taking fingerprints and credential photographs, screening people and items, documenting transactions, and coordinating with Government security offices. Security Operations Center work includes monitoring security systems, assessing and responding to incidents, dispatching personnel, coordinating emergency responses, maintaining logs, and supporting continuity of operations. The position is performed onsite in a professional secure facility. The employee must be able to perform duties for extended periods and may be asked to work a flexible schedule, including holidays, work outside normal business hours, or travel for business or professional development. Physical duties include walking 3 to 5 miles per shift, standing continuously for up to 60 minutes and for prolonged periods, climbing ladders periodically, frequently using stairs and ramps, occasionally lifting up to 50 pounds, and pushing or pulling 50 to 75 pounds using assistive devices as needed. Standard near, far, and peripheral vision and normal color vision for electrical tasks are required. The position requires an active Top Secret/SCI clearance with polygraph and U.S. citizenship.

Requirements

High school diploma or GED.
Demonstrated experience in one or more of the following: access control, visitor management, physical security, Security Operations Center (SOC), Command Center operations, dispatch, Watch Officer duties, security monitoring, or credentialing.
Prior experience supporting secure environments or other high-security facilities.
Proficiency operating security systems such as access control, CCTV, intrusion detection, alarm monitoring, credentialing platforms, or other physical security technologies.
Hands-on experience using X-ray screening equipment and walk-through or handheld metal detectors.
Familiarity with Lenel, CCure, Genetec, Honeywell, or comparable security platforms.
Experience with incident-reporting databases and Government security systems.
Active Top Secret/SCI clearance with polygraph.
U.S. citizenship is required because of the nature of work at the client’s facility.
Valid state driver’s license in good standing; must be maintained throughout employment.
Must pass a background check and may be required to complete additional background checks during employment.
Must complete the Tailored Adaptive Personality Assessment System (TAPAS) as part of personnel assessment and placement.
Exceptional interpersonal, verbal, and written communication skills; ability to read, write, and speak fluent English.
Strong organizational, analytical, and problem-solving skills, with high attention to detail.
Ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable and a quick learner.
Self-motivated and able to work independently and as part of a multifunctional team.
Ability to handle sensitive and confidential information appropriately.
Proficiency in Microsoft Office, including Word, Outlook, PowerPoint, and Excel.
Must be physically and mentally able to perform duties for extended periods and use a computer and office productivity tools at the speed required by the position.
Able to walk 3 to 5 miles per shift and stand continuously for up to 60 minutes, including prolonged standing.
Able to climb ladders periodically and frequently ascend and descend stairs and ramps.
Able to lift up to 50 pounds occasionally and push or pull 50 to 75 pounds using assistive devices as needed.
Standard near, far, and peripheral vision, with corrective lenses if applicable; normal color vision required for electrical tasks.

Nice To Haves

For Security Operations Center Specialist assignments, prior visitor-control, access-control, security-operations, or credentialing experience is preferred.
For Security Operations Center Specialist assignments, experience operating X-ray and metal-detector screening equipment is preferred.
For Security Operations Center Specialist assignments, 1–3 years of experience in a Security Operations Center, Command Center, dispatch, Watch Officer, or monitoring environment.
Prior experience supporting DoD, Intelligence Community, or Federal security operations.
Experience with Lenel, CCure, Genetec, Honeywell, or similar systems and incident-reporting databases.
Military, law-enforcement, or federal-security background.
Familiarity with Post Orders and Government security protocols.

Responsibilities

Manage and authenticate access for employees, contractors, visitors, guests, and other authorized personnel entering or leaving restricted areas.
Verify identification, badges, credentials, and access authorization before permitting access.
Prevent unauthorized personnel and prohibited items from entering or leaving controlled facilities.
Maintain surveillance and situational awareness in assigned access-control areas.
Inspect personnel and items according to Post Orders and security guidelines.
Identify, document, report, and escalate suspicious activity, security violations, and anomalies using established protocols.
Provide professional customer service while adhering to security regulations and communicating with employees, visitors, Government officials, and security teams.
Operate independently while coordinating and communicating with supervisors and support staff, and adapt to varying operational demands.
Screen, verify, and process visitors; confirm authorization, sponsorship, clearance status, and identification.
Issue temporary, visitor, retention, and other authorized badges and credentials; process and issue CACs and guest decals in accordance with Government procedures.
Conduct fingerprinting and capture credential photographs, including ISOPREP and passport photographs, as required.
Resolve visitor-access issues and escalate unresolved matters through proper channels.
Maintain visitor logs, access records, operational statistics, and other documentation while safeguarding sensitive information.
Screen personnel, visitors, packages, and other items using security protocols and equipment such as X-ray systems, walk-through metal detectors, and handheld detectors.
Identify prohibited items and take action according to established procedures; ensure screening equipment is properly operated, maintained, and accounted for.
Monitor and operate physical and electronic security systems, including access control, CCTV, intrusion detection, alarms, radios, telephony, and integrated security platforms.
Assess and respond to security events, alarms, and incidents in real time; dispatch personnel and coordinate communications during security responses.
Escalate incidents according to SOPs, emergency protocols, Post Orders, and contractual requirements.
Maintain detailed incident reports, logs, shift documentation, and daily records while maintaining situational awareness across multiple systems and facilities.
When assigned Visitor Control Specialist duties, work with Government staff to resolve visitor-access, badge, CAC, and credential discrepancies; maintain Government-furnished equipment and report visitor-control statistics and operational data.
When assigned Security Operations Center Specialist duties, coordinate emergency responses, communicate with Government personnel and first responders, and support continuity of operations during emergencies or elevated threat conditions.
Perform other duties as assigned.