Access Center Coordinator

Lifeline Vascular Care•Brandon, FL

4d•Onsite

About The Position

Lifeline Vascular Care is seeking an Access Center Coordinator for its Vascular Access Center in Tampa, Florida. The coordinator verifies insurance coverage, obtains pre-authorizations and primary care provider referrals, schedules appointments, coordinates patient intake, and provides administrative support. The role also involves supporting billing coordination, maintaining accurate patient and insurance information, communicating with referring facilities, helping patients move within the center, and monitoring medical-supply inventory. The position offers a Monday-to-Friday schedule, with center hours from 7 a.m. to 4 p.m. and no night or weekend shifts. Employment is contingent on successful completion of pre-employment screening and a background check.

Requirements

High school diploma.
One year of experience in a healthcare or medical billing office.
Intermediate to advanced computer skills and proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask and manage time while handling busy incoming phone lines and hold times with insurance companies.
Ability to provide exceptional customer service.
Ability to handle confidential information and issues with discretion and judgment.
Ability to work cooperatively and supportively with others.
Patience and compassion in patient interactions.

Nice To Haves

One year of experience in general diagnostic and special procedures or cardiac catheterization.
Experience in Interventional Radiology (IR) and a Cath Lab.

Responsibilities

Verify insurance eligibility and obtain required primary care provider referrals and authorizations before each appointment; document communications with insurance companies in the scheduling system.
Select appropriate insurance payors in patients’ electronic charts and prioritize them accurately for billing.
Work closely with the ROPS department on billing.
Verify and enter accurate patient demographic information in the scheduling system.
Schedule appointments to maximize patient service and optimize the patient schedule.
Prioritize incoming referrals and accommodate same-day emergency add-on procedures.
Make appointment reminder calls and track no-shows and cancellations.
Complete patient registration and check-in procedures.
Serve as a liaison between physicians and referring facilities, ensuring procedure results are forwarded to dialysis facilities and/or referring physicians.
Perform administrative support activities, including answering and routing calls, correspondence, filing, faxing, and mailing.
Participate in community education activities and programs regarding the Access Center.
Monitor and maintain adequate inventory of medical supplies.
Assist with scheduling patients for vascular access procedures and transporting patients within the center.
Perform other duties as assigned.