Access Associate - Good Sam Hospital Emergency - 11am-11pm

TriHealth•Cincinnati, OH

2d•Onsite

About The Position

The Access Associate supports Labor & Delivery, Admitting, and Emergency Department registration teams, manages the admissions board, and obtains signatures for CMS compliance. The role performs scheduling or registration functions accurately and on time, coordinating with TriHealth ancillary departments and communicating with patients and physicians' offices to gather information needed to schedule or register patients. The associate provides customer service, answers patient questions, resolves issues, and collects copays, standard deposits, and deductibles. Scheduling work includes arranging physician-ordered tests according to department guidelines and correlating diagnoses with ordered tests or procedures for medical necessity and reimbursement. Registration work includes explaining required legal compliance paperwork and providing financial triage, including directing patients with financial questions and explaining insurance concepts. This is a part-time position with 12-hour shifts from 11 a.m. to 11 p.m. and holiday and weekend rotation. The position requires two weeks of paid daytime training in Norwood at 24–30 hours per week. The posting notes the role may become part-time or full-time depending on the employee's interest and future needs.

Requirements

High school diploma or GED.
1–2 years of customer service experience.
Ability to operate multiple computer applications.
Excellent verbal and written communication skills.
Typing speed of 35 words per minute.
Medical terminology, to be completed within the first year of employment if not already taken.

Responsibilities

Perform scheduling or registration functions in a timely and accurate manner.
Coordinate with TriHealth ancillary departments and communicate with patients and physicians' offices to obtain information needed to schedule or register patients.
Provide excellent customer service, answer patient questions, and resolve issues.
Collect copays, standard deposits, and deductibles.
Schedule physician-ordered tests according to department guidelines and correlate diagnoses with ordered tests or procedures for medical necessity and reimbursement.
Educate patients about required legal compliance paperwork and provide financial triage, including directing patients with financial questions and explaining insurance concepts.
Support Labor & Delivery, Admitting, and Emergency Department registration teams; manage the admissions board and obtain signatures for CMS compliance.
Adapt to changing workflows and meet appropriate hourly phone-call and registration volumes and other departmental targets.
Follow regulatory and departmental policies for data collection, patient safety, and point-of-service collections.
Follow scripting, anticipate customer needs, solve problems, and maintain positive interactions with patients and co-workers.
Demonstrate TriHealth SERVE Standards and ALWAYS Behaviors.