Access Associate - Good Sam Hospital Emergency - 11am-11pm

TriHealth•Cincinnati, OH

1d•Onsite

About The Position

The Access Associate supports the Labor & Delivery, Admitting, and Emergency Department registration teams, manages the admissions board, and obtains signatures for CMS compliance. The role performs scheduling or registration functions accurately and promptly, coordinating with TriHealth ancillary departments and communicating with patients, physicians, and offices to obtain information needed to schedule or register patients. It also involves providing customer service, answering patient questions, resolving issues, and collecting copays, standard deposits, and deductibles. For scheduling, the associate schedules physician-ordered tests according to department guidelines and correlates medical diagnoses with ordered tests or procedures for medical-necessity and reimbursement purposes. For registration, the associate educates patients about required legal-compliance paperwork and provides financial triage, including directing patients with financial questions and explaining insurance concepts. The position is part-time, with 11 a.m.–11 p.m. 12-hour shifts and a holiday and weekend rotation. It requires two weeks of paid daytime training in Norwood for 24–30 hours per week. The employer notes that the role may become part-time or full-time depending on the employee’s interest and future needs. Medical terminology is required within the first year if not already completed.

Requirements

High school diploma or GED.
1–2 years of customer service experience.
Ability to operate multiple computer applications.
Excellent verbal and written communication skills.
Typing speed of 35 words per minute.
Medical terminology, required within the first year of employment if not already completed.

Responsibilities

Support the Labor & Delivery, Admitting, and Emergency Department registration teams.
Manage the admissions board and obtain signatures for CMS compliance.
Perform scheduling or registration functions accurately and in a timely manner.
Coordinate care with TriHealth ancillary departments and communicate with patients and physicians’ offices to obtain necessary scheduling or registration information.
Provide customer service, answer patient questions, and resolve issues.
Collect copays, standard deposits, and deductibles.
Schedule physician-ordered tests according to department guidelines.
Correlate medical diagnoses with ordered tests or procedures for medical-necessity and reimbursement purposes.
Educate patients about required legal-compliance paperwork and provide financial triage, including explaining insurance concepts and directing patients with financial questions.
Adapt to changing workflow, call and registration volumes, and departmental targets.
Follow regulatory and departmental policies for data collection, patient safety, and point-of-service collections.
Follow scripting, anticipate customer needs, use problem-solving skills, and maintain positive interactions with patients and coworkers.
Demonstrate TriHealth SERVE Standards and ALWAYS Behaviors in interactions with patients, guests, coworkers, and the community.