Access Associate - Part Time Day Good Sam Hospital

TriHealth • Cincinnati, OH

5h • Onsite

About The Position

TriHealth is seeking a part-time day Access Associate at Good Samaritan Hospital. The associate supports the Labor & Delivery, Admitting, and Emergency Department registration teams, manages the admissions board, and obtains signatures for CMS compliance. The role performs scheduling or registration functions accurately and promptly, coordinating with TriHealth ancillary departments and communicating with patients and physician offices to gather information needed to schedule or register patients. The associate provides customer service, answers questions, resolves issues, and collects copays, standard deposits, and deductibles.

Scheduling duties include arranging physician-ordered tests according to departmental guidelines and correlating diagnoses with ordered tests or procedures for medical necessity and reimbursement. Registration duties include explaining required legal compliance paperwork and providing financial triage, including directing patients with financial questions and explaining insurance concepts.

The position is based at Good Samaritan Hospital in Cincinnati, Ohio. It involves 12-hour day shifts, with a holiday and weekend rotation. Two weeks of paid day training in Norwood are required, at 24–30 hours per week. The job may become part-time or full-time depending on the employee’s interest and future needs. TriHealth describes its workplace as a compassionate, servant-led team focused on patient care and provides career growth opportunities and benefits depending on employment status. Team members are expected to demonstrate TriHealth’s SERVE standards and ALWAYS behaviors, including welcoming and assisting patients and guests, taking responsibility for service recovery, respecting cultural and individual differences, using resources responsibly, and showing courtesy and compassion.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience.
• Ability to operate multiple computer applications.
• Excellent verbal and written communication skills.
• Typing speed of 35 words per minute.
• Medical terminology required within the first year of employment if not already completed.
• Ability to work 12-hour day shifts and participate in a holiday and weekend rotation.
• Complete two weeks of paid day training in Norwood, scheduled at 24–30 hours per week.

Responsibilities

• Support the Labor & Delivery, Admitting, and Emergency Department registration teams.
• Manage the admissions board and obtain signatures for CMS compliance.
• Perform scheduling or registration functions in a timely and accurate manner.
• Coordinate care with TriHealth ancillary departments and communicate with patients and physicians’ offices to obtain information needed to schedule or register patients.
• Provide excellent customer service, answer patient questions, and resolve issues.
• Collect copays, standard deposits, and deductibles.
• Schedule physician-ordered tests according to department guidelines and correlate diagnoses with ordered tests or procedures for medical necessity and reimbursement.
• Educate patients about required legal compliance paperwork and provide financial triage, including directing patients with financial questions and explaining insurance concepts.
• Adapt to changing workflow and meet expected phone-call and registration volumes and other departmental targets.
• Follow regulatory and departmental policies for data collection, patient safety, and point-of-service collections.
• Follow scripting, anticipate customer needs, solve problems, and maintain consistent, positive interactions with patients and coworkers.
• Demonstrate TriHealth SERVE standards and ALWAYS behaviors in interactions with patients, guests, coworkers, and the community.

Benefits

• Career growth opportunities.
• Comprehensive benefits package for part-time or full-time employees, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
• 401(k) access and other benefits for PRN/optional employees.
• Competitive shift differentials, as appropriate for the shift worked.
• Pay differential for holiday and weekend rotation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED