Access Associate - Part Time Day Good Sam Hospital

TriHealth • Cincinnati, OH

9h • Onsite

About The Position

TriHealth Good Samaritan Hospital is hiring an Access Associate to support the Labor & Delivery, Admitting, and Emergency Department registration teams, manage the admissions board, and obtain signatures for CMS compliance. The role performs scheduling or registration functions accurately and promptly, coordinates care with TriHealth ancillary departments, and communicates with patients and physicians’ offices to obtain information needed to schedule or register patients. It also includes providing customer service, answering patient questions, resolving issues, and collecting copays, standard deposits, and deductibles.

For scheduling, the associate schedules physician-ordered tests according to departmental guidelines and correlates diagnoses with ordered tests or procedures for medical-necessity and reimbursement purposes. For registration, the associate explains required legal compliance paperwork and provides financial triage, including directing patients with financial questions and explaining insurance concepts.

The position is part-time day work with 12-hour shifts and a holiday and weekend rotation. It requires two weeks of paid day training in Norwood, at 24–30 hours per week. The posting notes the role could become part-time or full-time depending on the employee’s interest and future needs.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience.
• Ability to operate multiple computer applications.
• Excellent verbal and written communication skills.
• Typing speed of 35 words per minute.
• Medical terminology, required within the first year of employment if not already completed.
• Ability to adapt to dynamic workflow and meet departmental volume and performance targets.

Responsibilities

• Support Labor & Delivery, Admitting, and Emergency Department registration teams.
• Manage the admissions board and obtain signatures for CMS compliance.
• Perform scheduling or registration functions accurately and promptly.
• Coordinate care with TriHealth ancillary departments and communicate with patients and physicians’ offices to obtain information necessary to schedule or register patients.
• Provide customer service, answer patient questions, and resolve issues.
• Collect copays, standard deposits, and deductibles.
• Schedule physician-ordered tests according to department guidelines and correlate diagnoses with ordered tests or procedures for medical necessity and reimbursement purposes.
• Educate patients about required legal compliance paperwork and provide financial triage, including directing patients with financial questions and explaining insurance concepts.
• Adapt to changing workflows and meet appropriate hourly call and registration volumes and other departmental targets.
• Follow regulatory and departmental policies for data collection, patient safety, and point-of-service collections.
• Follow scripting, anticipate customer needs, and use problem-solving skills to maintain positive interactions with patients and coworkers.
• Demonstrate TriHealth SERVE Standards and ALWAYS Behaviors, including welcoming and assisting patients and guests, addressing service breakdowns, respecting differences, valuing others’ time and resources, and showing courtesy and compassion.

Benefits

• Comprehensive benefits package for part-time or full-time employees, including medical, dental, and vision coverage, paid time off, retirement plans, and tuition reimbursement.
• Access to a 401(k) and other benefits for PRN/optional employees.
• Competitive shift differentials as appropriate for the shift worked; holiday and weekend rotation differentials are noted.
• Two weeks of paid day training in Norwood.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED