Access Associate - Part Time Night Good Sam Hospital

TriHealth • Cincinnati, OH

8h • Onsite

About The Position

TriHealth Good Samaritan Hospital is hiring an Access Associate to support Labor & Delivery, Admitting, and Emergency Department registration teams, manage the admissions board, and obtain signatures for CMS compliance. The role performs scheduling or registration functions accurately and promptly, coordinating with ancillary departments and communicating with patients, physicians, and offices to obtain information needed to schedule or register patients. It includes providing customer service, answering patient questions, resolving issues, collecting copays, standard deposits, and deductibles, and helping patients with required legal compliance paperwork and financial questions. Scheduling duties include arranging physician-ordered tests according to department guidelines and correlating diagnoses with tests or procedures for medical necessity. Registration duties include financial triage and explaining insurance concepts.

The position is listed as part-time, with 12-hour shifts and a holiday and weekend rotation. It requires two weeks of paid daytime training in Norwood at 24–30 hours per week. The posting also notes the role may become part-time or full-time depending on the candidate’s interest and future needs.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience.
• Ability to operate multiple computer applications.
• Excellent verbal and written communication skills.
• Typing speed of 35 words per minute.
• Medical terminology, to be completed within the first year of employment if not already taken.

Responsibilities

• Support Labor & Delivery, Admitting, and Emergency Department registration teams.
• Manage the admissions board and obtain signatures for CMS compliance.
• Perform scheduling or registration functions in a timely and accurate manner.
• Coordinate care with TriHealth ancillary departments and communicate with patients, physicians, and offices to obtain information needed for scheduling or registration.
• Provide excellent customer service, answer patient questions, and resolve issues.
• Collect copays, standard deposits, and deductibles.
• Schedule physician-ordered tests according to department guidelines and correlate medical diagnoses with ordered tests or procedures for medical necessity.
• Educate patients about required legal compliance paperwork and provide financial triage, including directing patients with financial questions and explaining insurance concepts.
• Adapt to changing workflow, call and registration volumes, and departmental targets.
• Follow regulatory and departmental policies for data collection, patient safety, and point-of-service collections.
• Follow scripting, anticipate customer needs, solve problems, and maintain positive interactions with patients and coworkers.
• Demonstrate TriHealth SERVE standards and ALWAYS behaviors in interactions with patients, guests, coworkers, and the community.

Benefits

• Comprehensive benefits package for part-time or full-time employees, including medical, dental, and vision coverage, paid time off, retirement plans, and tuition reimbursement.
• Access to a 401(k) and other benefits for PRN/optional employees.
• Competitive shift differentials as applicable to the shift worked.
• Paid two-week daytime training in Norwood.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED