Access Administrator I – Denver International Airport

City and County of Denver • Denver, CO

2d • Hybrid

About The Position

The Culture & Strategy Division at Denver International Airport (DEN) is seeking candidates to join their team as an Airport Access (ADA and Title VI) Administrator I for Accessibility and Nondiscrimination. This role is part of the Chief of Staff portfolio and focuses on Strategy & Innovation, Airport Access & Business Opportunity, and Strategic Outreach & Engagement. The Airport Access team ensures compliance with federal, state, and local regulations, handles complaints, conducts investigations, and implements training related to ADA, Accessibility, and Title VI Nondiscrimination requirements. The Administrator I will specifically serve as the Language Access program liaison, review and implement the language access plan, assess and recommend improvements for Title VI and Language Access programming, lead efforts to increase awareness of Title VI requirements, oversee and promote digital accessibility in compliance with ADA and Section 504/508, and respond to accessibility-related complaints and inquiries. This position will also provide assistance and cross-collaboration with the Airport Access Administrator II and Manager.

Requirements

• Knowledge and understanding of Title VI of the Civil Rights Act of 1964 and related federal statutes.
• Proven track record of delivering results in a fast-paced, highly ambiguous work environment.
• Ability to work with sensitive information and maintain strict confidentiality.
• A willingness to learn and collaborate with others and to seek out and embrace diverse perspectives.
• Self-motivated, self-directed, and able to work with minimal direct oversight; ability to prioritize work to meet deadlines.
• Experience in applying federal, state, and local nondiscrimination and effective communication regulations, specifically the Title VI of the Civil Rights Act, limited English proficiency (LEP), and ADA Title II of the Americans with Disabilities Act.
• Strong skills in communication, organizational, interpersonal, and planning accessible materials.
• Experience managing customer complaint processes, ability to conduct investigations, review data for disparities, and prepare reports.
• Ability to work in an active, collaborative, team-oriented, and hybrid working environment.
• Bachelor's Degree in a related field.
• Three (3) years’ experience performing full performance professional level duties within a specialized, functional area. (This does not include clerical experience.)
• FBI criminal background check is required.
• Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
• Valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Nice To Haves

• One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.

Responsibilities

• Serve as DEN’s Language Access program liaison, ensuring compliance with policies for individuals with limited English proficiency (LEP) by reviewing, revising, and implementing the language access plan.
• Assess and provide recommendations to improve Title VI, Language Access, programming, including policies, procedures and general practices employed across the applicable federal, state, and local regulations.
• Lead efforts to increase awareness of Title VI requirements, including posting public notices and evaluating staff trainings to ensure full compliance.
• Oversee and promote digital accessibility to ensure compliance with the American with Disabilities Act (ADA), Section 504/508 requirements, and applicable federal, state, and local regulations.
• Develop, implement, and maintain digital accessibility standards, policies, and procedures aligned with WCAG (Web Content Accessibility Guidelines) and industry best practices across all digital platforms in partnership with the Access Manager and the communications and marketing team.
• Respond to and resolve accessibility-related complaints and inquiries with empathy, efficiency, and professionalism.
• Provide assistance to – and cross-collaboration with – the Airport Access Administrator II and Manager to ensure effective coverage and support for programs and projects.

Benefits

• Competitive pay
• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 wellness day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level