Academy Training Specialist II, Transportation Excellence Academy

Amazon • Nashville, TN

21h • Onsite

About The Position

The Transportation Excellence Academy (TEA) provides consistent and reliable training experiences for leaders and associates across Amazon Transportation Services (ATS). TEA is seeking a Training Specialist II to develop talent at scale through learning solutions that drive business outcomes. In this role, you will own and manage mid-size training programs, delivering instructor-led training that provides learners with skills critical to their success in role. You will lead weekly sessions on various topics including operational excellence, safety and compliance, leadership development, and leading the Amazon way using a mix of technologies and media platforms. As a Training Specialist II, you will work independently across multiple client teams, partnering with Operations, PXT, Leadership, and business partners to design, deliver, and continuously improve training experiences. You will own training metrics and program effectiveness, using data to drive decisions and demonstrate business impact. This role requires strong facilitation skills, strategic thinking, and the ability to influence stakeholders at various levels while mentoring and developing other training team members.

Requirements

• Bachelor's degree or equivalent work experience
• Demonstrated execution of learning plans with regular and accurate performance reports
• Excellent organizational and project management skills
• Exceptional communication skills. Must be poised, confident, and engaging presenter/instructor
• Demonstrated ability to work independently with limited guidance while knowing when to escalate appropriately
• Proficiency in MS Office Word, Excel, PowerPoint, Outlook and learning management systems (LMS)

Nice To Haves

• Knowledge of operational environments and regulatory compliance requirements relevant to ATS business areas
• Knowledge of and/or hands-on experience in ATS operations roles such as Transportation Associate, Virtual Trainer, Transportation Area Manager, Transportation Support Specialist, or similar operational positions
• Strong foundation in adult learning theory, instructional design models, and human performance improvement methodologies
• Experience with performance metrics, data analysis, and process improvement initiatives
• Experience in an operations learning environment
• Experience managing competing priorities
• Excellent customer service and interpersonal skills
• Experience with learning technologies and platforms
• Certification in instructional design, training delivery, or related field
• Demonstrated ability to work across multiple client teams and influence without direct authority

Responsibilities

• Own and manage mid-size training programs with mid-level complexity across multiple client teams within ATS
• Organize and deliver virtual and in-person instructor-led training sessions on topics that ensure learner success, including operational excellence, safety operations, compliance, leadership development, and Amazon Leadership Principles
• Create an engaging learner experience using various training strategies and adult learning methodologies as measured through manager feedback and post-training surveys
• Facilitate the delivery of a blended learning experience comprised of virtual instructor-led training (vILT) and in-person, hands-on operational training for both internal and external partners (including Senior Leaders) using skillful application of adult learning theory
• Demonstrate full proficiency in training material and learning management systems
• Design, develop, and continuously improve training content, processes, and delivery methods based on business needs and learner feedback
• Provide continuous improvement through proactive identification of content, process, and efficiency gaps
• Ensure curriculum alignment with business objectives, regulatory requirements, and compliance standards
• Measure, assess, and document trainee performance, attendance, and competency levels throughout the experience through formalized mechanisms
• Own and track training metrics including program completion rates and effectiveness data
• Execute learning plans with regular and accurate performance reports
• Analyze training effectiveness data and implement improvements to drive business outcomes
• Escalate performance management needs as appropriate
• Build partnerships with stakeholders across ATS to remove barriers for learners and drive results
• Partner with Operations, PXT, Site Leadership, and business partners to align training solutions with business priorities
• Partner cross-functionally to quickly resolve urgent matters and escalations
• Influence mid-sized training populations through effective communication and change management
• Collaborate with peers to coordinate tasks and perform quality audits
• Identify opportunities for program scalability and efficiency improvements
• Share expertise and best practices with team members to build organizational capability
• Maintain professionalism and demonstrate the standards outlined in the code of conduct while maintaining a positive attitude

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level