Academy Training Specialist II, Transportation Excellence Academy

Amazon • Nashville, TN

1d • Onsite

About The Position

The Transportation Excellence Academy (TEA) provides a consistent and reliable training experience for Transportation Operations Management (TOM) leaders through a three-stage onboarding and development journey. TEA is looking for a trainer who is passionate about developing a growing network of transportation leaders to become an industry leading organization. As a Training Specialist II, you are responsible for Developing the Best by facilitating and executing instructor-led TOM proficiency training. You will lead weekly sessions on various topics providing learners with skills critical to their success in role. Training topics include understanding the Amazon transportation structure, maintaining a safe operation, managing CDL drivers, and leading the Amazon way using a mix of technologies and media platforms.

Requirements

• Bachelor's degree in a relevant field or equivalent work experience
• 3+ years of equivalent experience
• Experience prioritizing and managing multiple responsibilities
• Experience working with Learning Management Systems (LMS) to track and measure training results and learning effectiveness
• Experience in project and program management and delivering key business outcomes
• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
• Knowledge of Microsoft Office including PowerPoint, Excel, and Word

Nice To Haves

• Wide knowledge of Transportation Operations Management, DOT and regulatory compliance.
• Knowledge of and/or hands-on experience as a Transportation Associate, Field Transportation Lead, Virtual Trainer, Transportation Area Manager, or Transportation Support Specialist.
• Ability to give/receive feedback effectively and utilize for process/program improvement.
• Experience with adult learning theory, human performance improvement, knowledge management
• Experience with performance metrics and process improvement
• Experience in an operations learning environment
• Experience managing competing priorities
• Excellent customer service interpersonal skills

Responsibilities

• Organize and deliver the virtual instructor-led training sessions.
• Create an engaging learner experience using various training strategies and adult learning methodologies as measured through manager feedback and post-training surveys.
• Facilitate the delivery of a blended learning experience comprised of virtual instructor led training (vILT), in-person, hands-on operational training for both internal and external TOM partners (including Senior Leaders) using skillful application of adult learning theory.
• Measure, assess, and document trainee performance, attendance, and competency levels throughout the experience through formalized mechanisms.
• Escalate performance management needs.
• Provide TOM Leadership knowledge of safety, driver management, and operational tools and resources.
• Actively pursue continuous improvement through proactive identification of content, process, and efficiency gaps.
• Collaborate with peer Training Specialists to coordinate tasks and perform quality audits.
• Demonstrate Learn and Be Curious when presented new and/or modified content, technology, and standard work expectations.
• Master training material and learning systems.
• Maintain professionalism and demonstrate the standards outlined in the code of conduct while maintaining a positive attitude.
• Build partnerships with stakeholders across North American Surface Transportation network.
• Partner cross-functionally to quickly resolve urgent matters and escalations, removing barriers for learners.
• Contribute to the strategy of the overarching TOM Leadership Training and Development.
• Ability to travel as appropriate (25%)

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level