Academy Manager - Global Technology

Bank of America • Tampa, FL

1d • $70,000 - $108,000 • Hybrid

About The Position

This job is responsible for leading and supporting employees through onboarding and core programs and upskill programs. Key responsibilities include identifying effective behaviors, implementing management routines, and tools/resources to ensure accuracy and consistency throughout the Academy experience. Job expectations include partnering with leadership to drive employee development and increase speed to proficiency through virtual/in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching.
The Global Technology Academy Manager supports the execution and continuous improvement of Global Technology (GT) upskilling initiatives across Technology Focus Groups (TFGs), Upskill programs, and Academy On-Demand. Partners with stakeholders, subject matter experts, and vendors to deliver high-quality learning experiences that help employees build critical skills and capabilities.

Requirements

• Proven leadership experience in managing teams or projects, with a track record of achieving goals and driving results
• Proven ability to coach, manage, and develop by driving proficiency and performance in a client centric environment
• Self-starter with a proactive approach to problem-solving and task-completion
• Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence
• Effective communication skills (including verbal, non-verbal, written and presentation) and active listening skills, including the ability to influence virtually
• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
• Strong organizational skills including the ability to manage multiple responsibilities and prioritize
• Proficiency in computer skills and professional programs (for example, Microsoft Office)

Nice To Haves

• Prior experience in or support of Global Technology
• Previous design experience, UI/UX development
• Strong PowerPoint skills
• Ability to quickly adapt and lead through change
• Reporting and analytic knowledge
• Strong presentation skills

Responsibilities

• Facilitates onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
• Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
• Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology
• Partners with Academy content design teammates to provide feedback on content, curriculum, and programs
• Ensures adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role programs
• Conducts periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
• Participates in Line of Business (LOB) leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates
• Coordinate with Technology Focus Group leaders, subject matter experts, and stakeholders to support the planning and execution of learning events and content
• Support vendor-led learning events and programs, including logistics, communications, and learner engagement
• Maintain and enhance Academy On-Demand learning pages and pathways to ensure content is accessible, current, and easy to navigate
• Partner with internal teams and external vendors to support the successful delivery of training sessions and learning programs
• Support communications, marketing, and learner engagement activities to increase awareness and utilization of Academy offerings
• Build working relationships with business partners and contribute to discussions on future learning needs and skill development priorities

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on individual performance, line of business performance, and overall company success
• Industry-leading benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED