Academy Facilitator

Bank of America•Charlotte, NC

3d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for the facilitation of Academy programs, both virtually and in the classroom, as well as classroom outreach, oversight, and logistics. Key responsibilities include content delivery, knowledge huddles, and work/case studies, partnering with the business leaders to evaluate the success of learning content, and providing feedback on the learner experience. The Academy Facilitation Services team is part of The Academy within Bank of America’s Global Human Resources organization. The primary focus of the team is to provide New Hire, Continuing Education, and Leadership training to support line of business strategies, with specific emphasis on G lobal Risk Management and Global Financial Crimes. The teammate in this role is primarily responsible for: Facilitating and delivering existing curricula across the bank Maintaining the health of existing course curricula by utilizing the facilitator maintenance process Translating goals and organizational needs into clear and actionable processes Creating a dynamic, inclusive learning environment that encourages learner engagement, participation, and practical application of key concepts Reinforcing learning objectives and expected proficiency levels to help employees build confidence and demonstrate role-ready capabilities Using feedback, observation, and learner performance indicators to identify proficiency gaps and support continuous improvement

Requirements

1–3 years of facilitation experience, including classroom facilitation, leading meetings/team huddles, conducting on-the-job training, and peer coaching
Strong relationship management skills, including the ability to interact, communicate, and influence effectively across all levels of the organization
Executive presence
Strong written and verbal communication skills
Ability to navigate a highly complex organization and operate effectively in a changing environment
Strong analytical and problem-solving skills, with the ability and drive to measure the impact of initiatives through metrics and analysis
Willingness to work outside normal business hours and travel when require

Nice To Haves

Financial crimes knowledge and/or experience preferred.

Responsibilities

Facilitates and delivers existing curricula across the bank
Maintains the health of existing course curricula by utilizing the facilitator maintenance process
Translates goals and organizational needs into clear and actionable processes
Creates a dynamic, inclusive learning environment that encourages learner engagement, participation, and practical application of key concepts
Reinforces learning objectives and expected proficiency levels to help employees build confidence and demonstrate role-ready capabilities
Uses feedback, observation, and learner performance indicators to identify proficiency gaps and support continuous improvement
Participates in the content annual review cycle, while partnering with Academy content design teammates to identify content, curriculum, and/or program issues and provide recommendations
Provides classroom outreach, coordination, oversight, logistics, and communications to enhance the overall Academy experience for participants
Supports employees across multiple lines of business with learning and development solutions and ensures learning materials are in line with the bank's learning objectives and guidelines
Facilitates core and/or upskill Academy programs and professional skills, virtually or in a classroom
Evaluates modes of training delivery, optimizing effectiveness and learning, and manages the logistics of delivering learning programs including communications, scheduling, finalization of course material, etc.
Reviews role play scenarios and work/case studies for learners, determining effective learning solutions for employees across the bank