Academic Support Specialist

Campbellsville University • Campbellsville, KY

2d

About The Position

The Academic Support Specialist plays a crucial role in supporting graduate and undergraduate business students at Campbellsville University. This position involves academic advising, managing residency data for hybrid programs, coordinating events, overseeing the undergraduate internship program, providing phone and ticket system support for hybrid graduate programs, and offering on-site support for Louisville residency sessions. The specialist will work closely with students, faculty, and various university departments to ensure a positive and successful academic experience for all students within the College of Business and Enterprise.

Requirements

• Bachelor's degree required.
• Minimum of two years of experience in academic advising, student support services, event management, or a related field.
• Proficiency in student information systems and CRM software.
• Excellent communication, interpersonal, and organizational skills.
• Ability to manage multiple priorities and work independently.
• Strong problem-solving and decision-making abilities.
• Experience with data management and reporting.
• Familiarity with university academic policies and procedures.
• Ability to work collaboratively with diverse populations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice To Haves

• Master's degree in a relevant field.
• Experience in higher education, specifically within a business college.
• Experience with hybrid or online program support.
• Knowledge of accreditation standards relevant to business programs.
• Experience with event planning software.

Responsibilities

• Serve as the primary academic advisor for main campus graduate business students, assisting with degree planning, course selection, registration, and academic progress monitoring.
• Interpret and communicate university academic policies, degree requirements, and graduation criteria to graduate students.
• Maintain accurate and confidential advising records in the university's student information system.
• Collaborate with faculty, the Registrar's Office, and other university departments to resolve student academic issues and ensure timely degree completion.
• Conduct proactive outreach to at-risk students and connect them with appropriate university support services.
• Track, manage, and maintain accurate residency attendance and completion records for all hybrid graduate business programs.
• Coordinate all residency-related communications with students, faculty, and program stakeholders.
• Develop and maintain data management systems for accurate and up-to-date residency records.
• Generate reports on residency participation and completion.
• Identify and resolve discrepancies in residency data.
• Plan, coordinate, and execute events for the College of Business and Enterprise, including orientations, networking events, speaker series, awards ceremonies, and student engagement activities.
• Manage event logistics including venue reservations, catering, audio-visual equipment, promotional materials, and guest communications.
• Work collaboratively with faculty, staff, and university departments such as Marketing, Facilities, and Information Technology to ensure successful event execution.
• Maintain event calendars, track budgets, and provide post-event assessments and reporting.
• Represent the College of Business and Enterprise with a high level of professionalism at all university and community-facing events.
• Serve as the primary coordinator for undergraduate internship programs within the College of Business and Enterprise.
• Develop and maintain relationships with employer partners to source internship opportunities for undergraduate students.
• Guide students through the internship application process, including site identification, placement, documentation, and academic credit requirements.
• Collaborate with faculty supervisors to ensure internship placements align with program learning outcomes and university policies.
• Monitor student progress throughout internship experiences and facilitate communication between students, faculty supervisors, and employer partners.
• Maintain internship records, compile outcome data, and provide reports to program administrators and institutional effectiveness efforts.
• Provide timely and professional telephone and ticket system support for students and prospective students enrolled in or inquiring about hybrid graduate business programs.
• Respond to inquiries related to program requirements, registration, residency schedules, and general program information.
• Document and track all support requests and resolutions within the university's ticket management system.
• Escalate complex issues to appropriate faculty or administrative staff and follow up to ensure satisfactory resolution.
• Identify recurring support issues and collaborate with program leadership to develop proactive solutions and improved communication resources.
• Attend and provide on-site support for Louisville residency sessions as required.
• Assist with residency set-up, student registration, attendance tracking, and any logistical needs on site.
• Serve as a point of contact for students and faculty during Louisville residencies.
• Coordinate travel and accommodation arrangements in accordance with university travel policies.
• Provide post-residency follow-up communications and documentation as needed.

Benefits

• Comprehensive, Christian institution offering non-credit technical programs, along with certificates, associates, undergraduate and graduate programs.
• Dedicated to academic excellence solidly grounded in the liberal arts.
• Fosters personal growth, integrity and professional preparation within a caring environment.
• Prepares students as Christian servant leaders for life-long learning, continued scholarship by linking discovery research to knowledge at the doctoral level, and active participation in a diverse, global society.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level