Academic Support Specialist: School of Public Safety and Transportation

Nicolet Area Technical College•Rhinelander, WI

5d•Onsite

About The Position

Under the general supervision of the Dean of Public Safety and Transportation, the Academic Support Specialist: School of Public Safety and Transportation provides comprehensive administrative support and coordination for academic programs, departments, and teams across the college. This role serves as a central resource for administrators, faculty, staff, students, and community partners, ensuring smooth operations and effective communication. Responsibilities include managing schedules, coordinating events, maintaining records, and supporting program activities. The position requires strong organizational skills, attention to detail, and the ability to work both independently and collaboratively in a fast-paced environment. The Support Specialist may assist with special projects, internal systems, and external communications, and may occasionally work evenings or weekends to support college initiatives.

Requirements

Associate degree in administrative support (or within six months of receiving said degree), office management, business, or a related field
Minimum of two years experience in office, academic, or program support
Proficiency in Microsoft Office Suite and ability to learn other institutional systems and software

Nice To Haves

Bachelor’s degree in business, administrative support, or a related field
Two years of experience in academic or event coordination settings
Proficiency and experience in additional technology applications (e.g. office applications, enterprise resource planning systems, learning management systems, curriculum management systems, design applications).

Responsibilities

Support data collection, analysis, and reporting activities related to program accreditation, program review, and compliance with external regulatory requirements.
Assist with tracking, updating, and maintaining affiliation agreements with local partners.
Serve as the primary point of contact for the School of Public Safety and Transportation by monitoring the Public Safety email account, screening phone and walk-in inquiries from students and members of the public, assessing their needs, and routing them to the appropriate personnel, department, or College service for timely follow-up and response.
Assist with scheduling needs by coordinating appointments and booking meeting spaces to support efficient departmental operations.
Utilize institutional software systems for course scheduling and reporting functions.
Provide support to faculty and adjuncts as directed, including onboarding, scheduling assistance, and access to institutional resources.
Assist with travel arrangements, including registration, transportation, and lodging needs.
Assist with planning and executing special events, including recruitment and outreach activities.
Engage in college-wide initiatives by actively participating in committees, projects, student-focused activities, and events.
Ensure compliance with state, federal, and grant reporting requirements.
Develop and maintain collaborative relationships with external partners by managing contact lists, initiating professional communications, facilitating joint activities, and delivering presentations as needed.
Organize and coordinate departmental and advisory committee meetings.
Collaborate with faculty and other college staff to support student learning needs.
Serve as the primary point of contact for student inquiries, providing guidance, resources, and access to academic services.
Assist in planning and coordinating student orientations, on-boarding and related activities, and communicate with students regarding course enrollments, schedule changes, and cancellations.
Administer budget processes, including monitoring expenditures, processing purchases, managing procurement cards, and preparing monthly financial summaries.
Assist with inventory and manage instructional resources to support departmental and program needs.
Assist with processing student registrations, withdrawals, and refunds in accordance with College policies and procedures.
Maintain accurate documentation for courses, schedules, academic records, accrediting agencies, and official communications.
Develop and distribute internal communications, promotional materials, or newsletters; collaborate with marketing to produce informational content.