Academic Support Specialist

University of North Florida Alumni Association•Jacksonville, FL

1d•Onsite

About The Position

The primary purpose of the Academic Support Specialist will be to provide administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.

Requirements

Bachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Experience working in a fast-paced customer service setting preferred
Always maintains a professional demeanor
Higher education experience preferred but not required
Strong interpersonal and communication skills (both spoken and written) required
Ability to maintain calm in a somewhat stressful environment
Strong organization skills
Comfortable learning new technology
Ability to learn new information through training and provide accurate information in answering inquiries via phone and email
Must be able to perform processing and work tasks.

Responsibilities

Provides customer service to incoming customers as the first point of contact
Manages front office processes
Provides one-on-one assistance in person, via telephone, and e-mail
Manages the Office email inboxes and voicemail boxes
Directs student inquiries appropriately and efficiently
Assists the Director/Associate and Assistant Director and Advising Staff with organizing and preparing for New Student Orientations
Assists with End of Term processes as determined by the Advising Leadership team
Under the direction of the Advising Director, assists with registration functions such as lifting holds, providing registration overrides
Hires, trains, schedules and manages student workers
Will supervise student assistant staff.