Retention & Academic Support Systems Specialist

University of Tulsa•Tulsa, OK

19h•Onsite

About The Position

The Retention Specialist performs intervention strategies to improve overall student success with the goal of improving The University of Tulsa undergraduate retention and degree completion rates. Special focus is placed on stabilizing first-year retention, which significantly impacts institutional ROI. The position requires a disciplined, creative thinker who can use various information systems and all available campus resources to resolve complex issues that impede a student’s ability to remain at TU.

Requirements

Bachelor’s degree in Higher Education, Student Affairs, Counseling, Education, Social Work, Psychology, or a related field; or five years’ experience working with college-aged students.
Demonstrated commitment to supporting student success, retention, and holistic student development.
Knowledge of student support services, resources, and best practices in higher education.
Ability to work independently, exercise sound judgment, manage a caseload, and take initiative in addressing student needs with minimal supervision.
Proven ability to prioritize competing responsibilities, manage multiple projects, and consistently follow through on assignments in a fast-paced environment.
Strong relationship-building skills with experience in advising, coaching, mentoring, case management, or student support services.
Strong customer service orientation with a proactive, solution-focused approach.
Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.
Collaborative team member with the ability to build effective partnerships across departments while maintaining ownership of individual responsibilities.
Commitment to fostering an inclusive and supportive environment for students from diverse backgrounds and experiences.
Excellent verbal and written communication skills, including active listening, empathy, and professionalism.
Proficiency in Microsoft Office Suite and student information, case management, or database systems.
Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.

Responsibilities

Employ a structured case management approach that supports student success while ensuring alignment with institutional policies and procedures.
Build and maintain professional relationships with students through regular, documented interactions that promote engagement, accountability, and self-sufficiency.
Assess complex student concerns, coordinate appropriate interventions and referrals, and monitor progress through ongoing support.
Partner with students to develop action plans, strengthen decision-making skills, and connect them with relevant campus and community resources.
Respond to referrals from faculty, staff, and campus partners and proactively engage students exhibiting risk factors associated with attrition.
Utilize student success technologies, data, and analytics to identify risks, prioritize outreach efforts, and inform intervention strategies.
Develop and implement evidence-based retention initiatives, including targeted outreach and academic support programs, to advance institutional goals.
Coordinate early alert and academic intervention efforts to promote student persistence and achievement.
Collaborate with faculty, academic advisors, and Student Affairs partners to develop coordinated strategies that address student needs and enhance success outcomes.
Apply inclusive, student-centered practices that recognize the impact of diverse backgrounds, experiences, and systemic barriers on student development and success.
Serve as a student advocate and campus resource while fostering collaborative partnerships across the university community.
Coordinates and co-leads the implementation of the Hurricane Prep Summer Bridge Program that promotes student success, including initiatives serving high-risk student populations.
Assists with the implementation of other existing summer bridge programs, as needed.
Supervise and oversee operations of the Holmes Student Center first-floor reception desk, which is one of the primary points of contact for existing and prospective students.
Supervise 5-10 student employees, including their recruitment, training, scheduling, and performance management to ensure consistent and high-quality customer service.
Monitor student records, maintain accurate case documentation, and track outcomes related to student retention and success.
Identify trends affecting student retention and persistence and communicate findings to Student Success leadership.
Assist with the collection, analysis, and dissemination of retention, persistence, and assessment data.
Participate in ongoing professional development and remain informed on emerging best practices in student success and case management.