Academic Technology Support Specialist

University of Arkansas System•Monticello, MN

About The Position

Provides administration, support, and coordination for University websites, web-based applications, learning management systems, meeting room technologies, academic technology platforms, and emerging technology initiatives. Responsibilities include administration and maintenance of learning management systems and related technologies; management of website and digital learning platforms; troubleshooting and resolution of classroom and academic technology issues; administration of digital badging, micro-credentialing, and workforce credentialing solutions; coordination of learning analytics and student success technologies; evaluation, implementation, and integration of academic technology systems; and development and delivery of training programs related to artificial intelligence (AI), digital accessibility, online learning, collaboration tools, and other technologies that support teaching, learning, student success, institutional effectiveness, and academic innovation.

Requirements

Bachelor's degree in Information Technology, Educational Technology, Computer Information Systems, Communications, Education, Business, or a related field; or an equivalent combination of education and experience.
Experience providing technology support, training, website administration, educational technology support, or related services.
Demonstrated ability to learn new technologies and communicate effectively with diverse audiences.
Strong problem-solving, organizational, and customer service skills.
Ability to learn, implement, and support new technology solutions.
Ability to develop and deliver technology training and support materials.
Ability to troubleshoot technical issues and communicate solutions effectively.
Ability to support technology initiatives that enhance teaching, learning, student success, and institutional effectiveness.
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Experience with learning management systems, websites, web applications, instructional technologies, or collaboration platforms.
Experience delivering technology training or professional development.
Experience in higher education, K–12, training, communications, or technology support environments.
Familiarity with digital accessibility, artificial intelligence (AI), learning analytics, digital badging, micro-credentialing, or other emerging educational technologies.

Responsibilities

Administration and maintenance of learning management systems and related technologies
Management of website and digital learning platforms
Troubleshooting and resolution of classroom and academic technology issues
Administration of digital badging, micro-credentialing, and workforce credentialing solutions
Coordination of learning analytics and student success technologies
Evaluation, implementation, and integration of academic technology systems
Development and delivery of training programs related to artificial intelligence (AI), digital accessibility, online learning, collaboration tools, and other technologies that support teaching, learning, student success, institutional effectiveness, and academic innovation.