Academic Success Coach - Academic Success Center

Lipscomb University•Nashville, TN

20h•Onsite

About The Position

The Academic Success Coach - Academic Success Center role at Lipscomb University is responsible for providing guidance, advice, and direction to a specifically assigned group of students to support their retention and success within the higher education landscape. This role involves serving as an academic advisor, mentoring students through academic challenges, and helping them develop realistic educational and degree plans. The coach will proactively engage with students, consult with faculty, and utilize predictive analytics technology to inform their support strategies. Key activities include advising on policies, registration, degree progression, and payment options, maintaining communication with students (especially those at risk), and planning academic schedules. The coach will also initiate educational transactions, follow up on potential barriers to student success, maintain an advising portfolio, and connect students with relevant institutional resources.

Requirements

Must have a strong understanding of academic policies and procedures.
Ability to utilize predictive analytics technology.
Proficiency in maintaining advising portfolios.
Skill in connecting students with institutional resources.

Responsibilities

Provide guidance, advice, and direction to support and retain a specifically assigned group of students as they navigate the higher education landscape at Lipscomb University.
Serve as the academic advisor to assigned advisees supporting them as they define and develop realistic educational and degree plans through course schedule planning for each semester and summer school, if appropriate.
Mentor students academically as they consider possible majors, manage academic expectations, and deal with challenges as they orient to and manage college life.
Proactively contact and be available for students on a regular basis.
Connect with assigned students during the summer and with assigned advisees during new student orientation to begin building relationships as student orient to college.
Consult regularly with faculty colleagues in order to have up-to-date information on curriculum and degree plans. The information provided to students during advising interactions is expected to be accurate and follow the academic policies set by faculty. The Academic Success Advisor/Coach should understand and provide rationale for institutional policies, procedures, and requirements.
Utilize dashboard metrics produced by predictive analytics technology in order to support students in an informed way regarding their needs to be academically successful.
Meet at least once each semester with students to: Advise students regarding policies, procedures, registration, degree progression, and payment options; Maintain ongoing communication with students, focusing most heavily on students identified as being at risk; Plan for the upcoming semester; Review and revise long-range academic program schedules. Academic Success Coaches should assist students in planning a program that is consistent with their abilities and interests; Review the progress towards completing the proposed academic program; Discuss grades, milestones, and success markers; Discuss student wellbeing and satisfaction; Help to remove barriers to student persistence and success.
Initiate the process for all designated educational transactions (e.g., pre-registration/registration schedule, drops/adds, withdrawals, change of major, graduation requirements, etc.).
Follow-up with students on any report of potential barriers to student success. Examples could be, holds placed on student accounts, notice of poor midterm grades, notice of poor class attendance, incomplete grades from previous semester(s), etc. Special attention should be paid to students who are most at risk of not succeeding.
Maintain an up-to-date advising portfolio with a summary record of performance to date (grade reports, transcripts, requirements completed, advising agreements, etc.).
Connect students to other institutional resources in the Academic Success Center and elsewhere when necessary. (e.g. faculty, tutoring, the Career Development Office, the Counseling Center, Financial Aid, Bison One Stop, etc.).