Academic Success Advisor

Arizona State University•Tempe, AZ

1d•Hybrid

About The Position

The School of Politics and Global Studies seeks an Academic Success Advisor to join our team. The undergraduate advising team provides academic advising to in person and online Political Science, Global Studies, and International Relations majors, and is also a key contributor to promoting and supporting student retention and graduation. Under the supervision of the Assistant Director of Academic Services, the Academic Success Advisor guides students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies. The School of Politics and Global Studies encourages opportunities for professional development and work/life balance.

Requirements

Bachelor’s degree AND one (1) year or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Utilizing a proactive approach to academic advisement, attention to detail, strong problem-solving skills and the ability to work collaboratively with academic partners across the university.

Nice To Haves

Evidence of Master's Degree completed at the time of application.
Experience at the collegiate level in academic advising (in person, online, or by phone).
Experience using student information systems such as PeopleSoft, Salesforce, and DARS degree audit.
Demonstrated knowledge of principles, practices, procedures and methods of evidence-based college academic advising strategies.
Experience in higher education level academic advising in an academic department.
Demonstrated knowledge of ASU academic structure and organization.
Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes.
Experience using Microsoft Office computer applications.
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other interested parties.
Experience working effectively in an environment subject to quickly changing priorities.
Evidence of effective communication skills.
Experience interpreting student needs and determining when referral to other University resources is appropriate.

Responsibilities

Serve as a professional academic advisor for the School of Politics and Global Studies in The College of Liberal Arts and Sciences primarily working with students in the school’s undergraduate degree programs (Political Science, Global Studies, and International Relations majors).
Provides 1:1 as well as group academic advisement for both Online and Tempe campus Political Science, Global Studies, and International Relations majors to identify all academic options including, but not limited to: degrees, extracurricular activities, study abroad program(s), research, and internships; support and provide academic advice to student in selection of options best suited to student's goals.
Monitor student academic progress through a variety of reporting tools including eAdvisor, Advisor Portal, and Salesforce; work closely and collaboratively with students, faculty, and staff to ensure academic success and timely progress towards completion of degree.
Assist with academic program development and implementation.
Act as college/academic unit liaison to current and prospective students, faculty, staff, and external groups on issues related to academic success.
Work under limited or minimal supervision, handle problems, providing guidance and advice to students.
Respond to student questions and concerns; work with students to resolve all issues to ensure ongoing satisfaction with program and successful progress towards completion.
As primary liaison, connect students with academic and personal resources including, but not limited to: tutoring, coaching, counseling, and career services; provide follow up to ensure satisfaction with and effectiveness of services.
Work collaboratively and collegially with academic units and services throughout the university to facilitate comprehensive student support.
Attend meetings, workshops and professional development opportunities to retain current working knowledge of policies, procedures and programming.