Academic Success Advisor

Arizona State University•Phoenix, AZ

1d•$51,250 - $58,000•Hybrid

About The Position

The Edson College of Nursing and Health Innovation Student Services team seeks a service-excellence-focused, motivated, and energetic Academic Success Advisor for undergraduate programs delivered online and/or in person. The advisor builds and maintains relationships while working within established processes and guidelines, provides responsive student support, and uses technology to review platforms, monitor student progress, and respond to inquiries and time-sensitive campaigns and projects. The role works with established processes and guidelines and requires the ability to resolve complex student issues, support projects, and collaborate with colleagues and leadership. The primary work location is ASU’s Downtown Phoenix campus. The advisor may be asked to staff offices at the Downtown Phoenix, West, or Polytechnic campuses, support online students or students at immersion campus locations, and travel between campuses or to events. After a training period, the position is eligible for a hybrid schedule, with at least 60% of the regular workweek at the primary ASU work location. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m., and is not fully remote.

Requirements

Bachelor’s degree and three years of experience appropriate to the area of assignment or field, or an equivalent combination of experience and/or training demonstrating comparable knowledge, skills, and abilities.
Availability to work Monday through Friday, 8 a.m. to 5 p.m.
Ability to use a telephone, computer, monitor, keyboard, mouse, printer, fax, and copier.
Ability to use basic math and a calculator.
Ability to clearly communicate to perform essential functions.

Nice To Haves

Completed master’s degree.
Experience working with students in higher education or college-level academic advising.
Teaching experience, preferably in secondary education or higher.
Collaborative approach, positive outlook, and flexibility.
Problem-solving, critical-thinking, and time-management skills, with the ability to adapt quickly and use new technology, practices, and policies effectively.
Experience providing service-excellence-focused services that prioritize student success.
Experience working with undergraduate students and providing student success services through online platforms such as Zoom, Slack, text, and email.
Experience with student information systems and advising technology, such as PeopleSoft, DARS, online appointment scheduling, and eAdvisor.
Experience using a CRM such as Salesforce.
Demonstrated knowledge of ASU’s academic structure and organization, including university-wide academic programs, colleges, and departments.

Responsibilities

Provide individual and group academic advising to students.
Serve as the primary instructor for multiple sections of ASU 101-NU.
Identify students needing escalated support and coordinate outreach with the student engagement team and leadership.
Support advising, recruitment, and student engagement initiatives.
Monitor student progress to support continued academic success.
Use eAdvisor, Salesforce, DARS, text, email, and other technology platforms to help students explore academic options, register for courses, and make timely progress toward degree completion.
Help students identify academic options, including degrees, extracurricular activities, study abroad, research, and internships, and counsel them in selecting options suited to their goals, interests, and skills.
Respond promptly to student questions and concerns, help resolve escalations, and support pathways to program completion.
Connect students with academic and personal resources, such as tutoring, counseling, and career services, and follow up on service satisfaction and effectiveness.
Participate as a volunteer or attendee in Edson College activities and events, including recruitment and student engagement events.
Use office equipment.
Apply critical thinking to make decisions and/or analyze and report data.
Deliver presentations and engage with student groups.
Adapt to changing priorities, including situations involving conflict resolution.
Perform other duties as assigned.