Academic Success Advisor

Arizona State University•Tempe, AZ

5d•Onsite

About The Position

The School of Human Evolution and Social Change is seeking a dynamic, highly motivated individual with a passion for student success and a strong focus in advancing higher education initiatives, while providing hands-on support and services that enhance student experiences and outcomes. The Academic Success Advisor reports to the Associate Director of Student and Academic Services (SAS) and is a pivotal member of the school's SAS team. This position works with minimal supervision and a high degree of initiative to deliver and maintain high-quality services for SHESC students. This position will support all aspects of the academic programs, while championing other program specific objectives in the School of Human Evolution and Social Change. This position provides 1:1 academic advisement with prospective and current SHESC students in making timely progress toward a degree, certificate, or minor, assists in the administrative support of all degree programs that include online and immersion students in Anthropology and Global Health and collaborates on initiatives related to retention, engagement, recognition, orientation, and outreach of students through effective information management, marketing/promotional activities, programs and events. This position will be responsible for working with a team to support about 1100 undergraduate and graduate students while directly supporting the School's programmatic growth, particularly in the areas of advising and retention. The position is part of a team that manages advising, study abroad programs, events, course management, and retention functions to increase student retention and graduation. This position will utilize a computer (MS Office, PeopleSoft, DARS, and Dashboards, E2E appointment system, salesforce) to accomplish daily tasks.

Requirements

Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Utilizes a wide range of software, student development theory, and retention-focused strategies.
Working under direct supervision to support students by performing specific, articulated goals and outcomes

Nice To Haves

Completion of a Master’s degree in a related area appropriate to this position (i.e. Higher Education, Anthropology, Social Sciences, etc.).
Experience advising students.
Experience working with both undergraduate and graduate level students.
Demonstrated knowledge of current issues and theories in public and higher education, college academic advising, student recruitment, retention, and student success.
Experience with student information systems (i.e. PeopleSoft), student degree auditing reports (i.e. DARS), MS Office Suite, data retrieval, salesforce, reporting, and analysis (i.e. Data Warehouse and data dashboards).
Experience using Adobe Connect, Skype, Zoom and/or other technologies to advise students remotely.
Experience in developing and maintaining professional working relationships while working in a team environment.
Experience in organizing/planning special events and activities within Student and Academic Services.
Experience in designing and delivering oral and written presentations.
Evidence of effective verbal and written communication skills.
Experience working effectively in an environment subject to quickly changing priorities.
Experience in offering high-level, fast paced customer service in a student services environment that prioritizes the success of a student in their approach to academic advising.

Responsibilities

Advises students majoring in SHESC programs; assisting students in the development of their academic plans; assists with maintaining print and electronic materials regarding current curriculum information, critical tracking/progress towards degree, course availability, school/college policy and procedures, appropriately referring students for financial, health, grievance, personal, housing, career and other matters through collaboration with other University student services offices.
Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides information to students in selection of options best suited to the student's goals, interests, and skills.
Utilize a computer (MS Office, PeopleSoft, DARS, and Dashboards, E2E appointment system, salesforce) to accomplish daily tasks.
Works with student and academic services team on orientation, welcome events, town halls, commencement, homecoming, study abroad fairs, department receptions and the cultivation and support of relevant student organizations.
Securely collects, cleanses, standardize, transforms and stores data from various sources ensuring data integrity.
Answering inquiries from prospective students and corresponding with current students to assist with retention projects.
Providing student information about policies and procedures.
Collaborate with staff and faculty on administrative tasks related to event planning.
Draft, coordinate, and distribute regular communications, including weekly newsletters for undergraduate and graduate students, to promote events, internships, and academic opportunities.
Acts as college/department liaison to current and prospective students, faculty, staff, and external groups on issues related to academic success.
Works collaboratively and collegially with academic units and services throughout the university to facilitate comprehensive student support.
Utilizes a variety of university data and programmatic direction to promote student academic success.
Other duties as assigned.