Academic Success Advisor Senior

Arizona State University • Phoenix, AZ

2d • $48,600 - $56,000 • Hybrid

About The Position

The Thunderbird School of Global Management (TSGM) is currently seeking a service-oriented individual to join our dynamic Advising team. The Thunderbird Academic Success Advisor, Sr. utilizes holistic academic advising and support strategies; this position supports undergraduate students in making timely progress toward a degree. They will work as part of a team to increase persistence, retention and graduation rates. The Academic Success Advisor, Sr. acts as a key contributor to promoting and supporting student retention and graduation and advises students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies. This position is for experienced individuals with advanced training in academic advising and robust experience in student success activities and performs consistently as a role model to peers. This position is Monday-Friday 8AM-5PM with occasional nights and weekends and is located at ASU’s Downtown Phoenix campus. The opportunity for some hybrid and alternative work schedules is offered, as the business need allows.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.
• Advanced training in academic advising and robust experience in student success activities.
• Ability to learn and use multiple systems at same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
• Utilizes collegial interpersonal skills and an ability to communicate effectively in person, writing, and by phone; establishes and maintains effective professional working relationships.
• Demonstrates knowledge of current issues and theories in public and higher education and college advising.
• Thinks critically and problem solves both independently and as part of a group.
• Provides effective student service activities and de-escalation techniques.
• Demonstrates effective verbal, nonverbal, and written communication skills with a strong focus on collaboration and a high level of customer service.
• Takes initiative and the lead on projects within the unit.
• Ability to operate independently within a larger, collaborative team environment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to problem-solve and assess students' individual needs to provide accurate, detailed information regarding academic planning, retention, scholarship renewal and degree completion.
• Ability to rapidly learn, adapt and effectively utilize new technology, practices, policies and methods.
• Ability to provide complex evaluations/assessments of students/programs, including interpretation of policies, procedures, and requirements of various degree/certification programs within the school.

Nice To Haves

• Direct academic advising experience with undergraduate student populations
• Experience with student recruitment and retention.
• Evidence of technology skills in systems such as Peoplesoft, Excel, Canvas, Google Suite, Slack, Salesforce, Outlook, etc.
• Experience in working with diverse student populations.
• Experience in working in a fast paced and high-volume advising unit.
• Experience in assisting with special events.
• Experience in developing and maintaining effective professional working relationships.
• Demonstrated knowledge of principles, practices, procedures, and methods of evidence-based, academic advising strategies
• Demonstrated knowledge of ASU's academic structure, programs, colleges, departments, and organizations
• Experience in interpreting student needs and determining when to liaison with other university resources
• Experience in designing presentation materials and evidence of effective oral presentations in group settings
• Demonstrated ability to communicate effectively and use emotional intelligence
• Evidence of professional maturity, discretion, and judgment
• Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomes
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods
• Demonstrated ability to think critically and independently, while operating effectively in an organizational hierarchy
• Provides some employee training and support.

Responsibilities

• Provides individual and group academic advising and/or interacts with students in support of academic success.
• Works collaboratively and collegially with academic unit and services throughout the university to facilitate comprehensive student support.
• Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as degree progress, customer relationship management, and analytics software/tools), and the application of retention focused strategies, and relevant advising/student development/engagement theories.
• Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
• Able to learn and use multiple systems at same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
• Shares feedback and insight regarding technology systems and their daily use.
• Utilizes collegial interpersonal skills and an ability to communicate effectively in person, writing, and by phone; establishes and maintains effective professional working relationships.
• Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
• Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities/workshops.
• Works to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
• Regularly monitors assessment resources to refine and build effective practices.
• Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of these tools and how they impact student experience.
• Demonstrates knowledge of current issues and theories in public and higher education and college advising.
• Thinks critically and problem solves both independently and as part of a group.
• Provides effective student service activities and de-escalation techniques.
• Recognizes complex issues and alerts leadership; may provide suggestions in response.
• Assists with the coordination of academic success programs or advising policy development and implementation.
• Demonstrates effective verbal, nonverbal, and written communication skills with a strong focus on collaboration and a high level of customer service.
• Takes initiative and the lead on projects within the unit.
• Provides some employee training and support.
• As required, act as a course instructor/resource for faculty.
• Other duties as assigned.

Benefits

• Flexible work options
• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level