Academic Records and Transfer Coordinator

Colorado State University • Fort Collins, CO

1d • $51,500 - $53,000 • Hybrid

About The Position

The Academic Records and Transfer Coordinator contributes to the Academic Records and Domestic Degree and Transfer Evaluation units within Colorado State University’s Office of the Registrar. This full-time position provides customer support, enrollment subject matter expertise, technical processing for student records, and transfer evaluation functions while ensuring compliance with university policy, FERPA, and applicable state and federal regulations. Approximately 50% of annual responsibilities will be devoted to transfer evaluation functions, based on departmental needs.

The role supports students, faculty, staff, The Hub for Student Services, and campus partners through customer service, records processing, transfer coursework evaluation, degree evaluation, documentation, training, collaboration, and process improvement. Staff provide cross-functional coverage and adjust work schedules as needed to ensure consistent in-person support and service delivery in alignment with operational needs. The position has no supervisory responsibilities and follows a hybrid work schedule. Some nights, weekends, and holidays are required.

Requirements

• Bachelor’s degree from an accredited institution in science, liberal arts, business, or a related field emphasizing analysis and critical thinking skills.
• At least one year of experience at an institution of higher education.
• One year of customer service experience.

Nice To Haves

• Experience working in an Office of the Registrar, Enrollment Services, Academic Affairs, or a similar higher education setting.
• Experience interpreting and applying FERPA, academic policies, and higher education regulations.
• Experience with transfer credit evaluation, degree audit or evaluation processes, or degree conferral.
• Experience processing student records, registration, transcripts, or related academic records functions.
• Experience using Banner, TES, uAchieve, Transferology, or similar student information systems.
• Experience developing documentation, procedures, or training materials, or delivering trainings.
• Strong communication, collaboration, problem-solving, and organizational skills.
• Experience working effectively with diverse populations and contributing to an inclusive environment.
• Professional proficiency in written and spoken Spanish.

Responsibilities

• Provide accurate, student-centered customer service and enrollment subject matter expertise to The Hub for Student Services, faculty, staff, and students by phone, email, Teams chat, and in person.
• Provide cross-functional coverage and adjust work schedules as needed to ensure consistent in-person support and service delivery.
• Coordinate, track, process, and troubleshoot academic records transactions, appeals, late registration change requests, transcript requests, edit reports, enrollment and degree verifications, student forms and letters, record adjustments, overload requests, Audit and S/U grade requests, Planned Leave, Employee Study Privilege, grade changes, Colorado School of Public Health registration, PRC data entry, records requests, and other essential Registrar functions.
• Evaluate domestic transfer coursework and process transfer credit using established university articulation guidelines; support degree evaluation activities.
• Coordinate and complete specialized academic records and degree conferral processes, including DVM, AGS, and undergraduate certificate conferral, transcript production, transcript suspense processing, null grade resolution, and end-of-term activities.
• Develop, maintain, and deliver departmental documentation, procedures, training materials, and knowledge resources.
• Train and mentor team members and serve as a subject matter resource to support consistent service delivery and operational excellence.
• Collaborate with faculty, staff, and campus partners by providing guidance on systems and processes, supporting cross-functional initiatives, and resolving complex records and transfer evaluation issues.
• Contribute to special projects, process improvement efforts, policy and system feedback, cross-department coordination, and ongoing professional development.
• Perform other duties as assigned.

Benefits

• The university describes a robust benefits package, a collaborative atmosphere, and a focus on work-life balance; specific benefit offerings are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level