Academic Records Specialist

Rockingham Community College•Wentworth, NC

7d•Onsite

About The Position

The Academic Records Specialist plays a crucial role in the enrollment process and the overall management of student academic records. This position involves processing various student-related transactions, evaluating academic credentials, and ensuring the accuracy and confidentiality of student data. The role requires a detail-oriented individual who can work independently and maintain high standards of data security and customer service. A student-centered approach is essential, prioritizing student success in all interactions and responsibilities, and supporting programs that help students thrive in college, career, and life.

Requirements

Associate's Degree
Demonstrate attention to detail.
Good organizational and time management skills requiring minimal supervision.
Understand how to apply FERPA regulations to business processes.
Demonstrate strong computer skills including familiarity with Microsoft Office Word and Excel.
Ability to communicate clearly and professionally.
Ability to provide excellent customer service.
Ability to work effectively as a member of a team.
Ability to maintain productive working relationships with employees, students, and the public.
Ability to represent RCC professionally through courteous, accurate, and timely telephone interactions.
Demonstrate professional written and verbal communication skills.

Nice To Haves

Two or more years of related experience in a community college or university setting.
Experience with Colleague by Ellucian or similar student information system.

Responsibilities

Processing incoming transcripts as part of the enrollment process.
Printing and mailing outgoing transcripts.
Processing withdrawals, program changes, address changes, and enrollment verifications.
Auditing and processing graduation applications.
Evaluating incoming college transcripts for potential transfer credit.
Evaluating credit for prior learning requests.
Assisting with data cleanup and ensuring accuracy of student records.
Answering emails and phone calls, providing excellent customer service to students and the public.
Scanning and filing documents, including admission applications and transcripts, into Etrieve.
Assisting with the processing of admission applications and maintaining electronic database records.
Ensuring entry of admission information into electronic student data systems like Colleague.
Adhering to FERPA guidelines for student record information.
Assisting with division campus-wide events such as graduation and registration.
Assisting the Registrar/Director of Records with various projects as needed.
Performing other related duties as incidental to the work described.