Academic Programs Coordinator, Registrar Services, Sanford School of Public Policy

Duke Careers•Durham, NC

2d•$48,899 - $77,510•Onsite

About The Position

In this highly collaborative role, you will partner with students, faculty, academic leaders, and university colleagues to ensure the successful administration of the Journalism & Media (JAM) Minor, Tech Policy Minor (TPM), and undergraduate Public Policy Studies (PPS) major. Your ability to balance multiple priorities, provide exceptional service, and foster strong relationships will directly contribute to student success and academic excellence. Join a dynamic academic programs team where your expertise in student services, academic administration, and process management helps shape the educational experience of future leaders.

Requirements

Bachelor's degree in Higher Education, Public Administration, Communications, Business Administration, Student Affairs, or a related field preferred.
Work requires communications, organizational, and analytical skills typically acquired through completion of a bachelor's degree.
One year of professional experience in student services, registrar services, admissions, financial aid, enrollment management, academic advising, or a related higher education function.
Experience supporting academic programs, curriculum administration, course scheduling, registration processes, or student records is preferred.
An equivalent combination of relevant education and experience will be considered.
Knowledge of academic administration, student services, and higher education operations.
Strong customer service orientation with a commitment to supporting student success.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
Strong attention to detail and commitment to data accuracy.
Excellent written, verbal, and interpersonal communication skills.
Ability to collaborate effectively with students, faculty, staff, and university leadership.
Sound judgment, discretion, and professionalism when handling confidential student information.
Strong analytical and problem-solving skills.
Proficiency with Microsoft Office applications and student information systems.
Ability to learn and navigate systems such as DukeHub, Stellic, TAMS, and other registrar-related technologies.
Experience interpreting and applying academic policies, procedures, and curriculum requirements.
Ability to work independently while contributing effectively in a team environment.
Commitment to equity, inclusion, and creating a welcoming academic environment for all students.

Responsibilities

Manage course approval processes through Duke's course request systems and advising faculty on course creation and curriculum updates.
Coordinate course scheduling, registration activities, permission numbers, waitlists, enrollment caps, and registration support.
Support faculty with DukeHub and other registrar-related systems and processes.
Partner with faculty directors to establish, monitor, and update minor requirements and curriculum pathways.
Track elective offerings, enrollments, internships, and program participation.
Manage independent study course setup and ensuring compliance with academic requirements.
Advise students on minor requirements, degree completion pathways, course sequencing, and graduation readiness.
Review transcripts and maintain accurate student academic records.
Serve as a liaison with Sanford centers, Trinity College, and other Duke departments.
Support academic communications, website updates, bulletin revisions, and program information management.
Provide supplemental support for additional Sanford minor programs as needed.
Manage undergraduate course approval and curriculum processes within DukeHub.
Coordinate course additions, revisions, and updates while ensuring accuracy and compliance.
Assist with course registration management, enrollment controls, and student registration issues.
Provide responsive support through registrar communications and shared service channels.
Support course planning, classroom scheduling, and coordination with university partners.
Assist faculty with academic systems and registrar-related processes.
Assist with revisions and maintenance of the Sanford Academic Bulletin.
Support course planning activities and instructor workload tracking through departmental systems.
Coordinate undergraduate and graduate course evaluation processes.
Collect, organize, and distribute course syllabi and instructional materials.
Support special projects and other academic program initiatives as assigned.